Remote Customer support Offres d'emploi - Salaberry-de-Valleyfield, QC

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing

PRINCIPALES FONCTIONS ET RESPONSABILITÉS  :

• Servir de point de contact unique du programme avec les médecins
• Éduquer les médecins ou leurs employés sur les différents services offerts par le programme
• Fournir des lignes directrices sur les traitements pour gérer les attentes du médecin en ce qui concerne le remboursement
• Consulter les dossiers des patients pour remplir efficacement les formulaires nécessaires pour obtenir un remboursement
• Aider les médecins à remplir les formulaires d’autorisation spéciale (AS), les formulaires d’inscription, les renouvellements d’ordonnances et d’autres documents
• Faire des mises à jour régulières aux médecins sur leurs patients
• Personnaliser les éléments de programme actuels pour répondre aux médecins sous sa responsabilité  : adapter en fonction des besoins des médecins en clinique et à distance.
• Déterminer les zones de risques et promouvoir une amélioration proactive et continue de la qualité.
• Travailler en collaboration avec les autres membres de l’équipe dans divers rôles pour coordonner le parcours du patient
• Participer aux réunions prévues du médecin avec les représentants commerciaux
• Assister aux événements de formation continue en médecine et rapporter les nouvelles activités
• Se rendre régulièrement dans les divers cabinets de médecin
• Signaler les effets indésirables
• Autres tâches connexes qui lui sont confiées
• Single point of contact for the program with physicians
• Educate physicians and / or their staff on various program services
• Provide therapy guidelines to manage physician expectations with respect to reimbursement
• Consult patient charts in order to effectively complete necessary paperwork to obtain coverage
• Assist MDs in completing Special Authorization (SA) forms, enrolment forms, prescription renewals, and other documentation
• Provide ongoing updates to physicians on their patients
• Customize current program elements to meet the needs of assigned physicians : adjust based on in-clinic and remote MD needs
• Identify areas for risk and foster proactive, continued quality improvement
• Work collaboratively with other team members in various roles to coordinate the patient journey
• Participate in scheduled physician meetings with sales representatives
• Attend Continuous Medical Education events and report new activities
• Regular travel to various physician offices
• Adverse Event reporting
• Mentoring new FCMs
• Assist when needed with the development of special initiatives
• Assist & support the DM during teleconferences (sharing best practices, tips / tricks, topics to be assigned by DM)
• Be a change management champion
• Attend conferences’ as an AbbVie Care representative or HCP and share the knowledge obtained with the team
• Act as a lead on obtaining feedback from the team & finding solutions
• Lead senior meetings; Send surveys to their respective roles and meet / discuss with DM afterwards
• Act as a resource for the team - Be a leader & role model
• Proactively identify issues and offer solutions / efficiencies to share with the DM
• Adhoc duties as assigned

What your background should look like

EXPÉRIENCE ET SCOLARITÉ REQUISE  :

COMPÉTENCES, CONNAISSANCES ET APTITUDES REQUISES  :

The successful candidate will (requirement) / may (asset) have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.

Le candidat retenu aura / pourrait avoir des contacts quotidiens avec des clients, des patients ou des pairs unilingues anglophones d'équipes interfonctionnelles

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Schedule

Full time

Affiliated Companies :

Affiliated Companies : Innomar Strategies