Client success manager Offres d'emploi - Cornwall, ON

Zoho is a fast-growing private technology company with more then 18,000 employees globally. Our Canada team is expanding, and we are seeking an individual who understands business software, can build relationships with our existing customers, and effectively communicates how the software can be configured to meet business needs. The Account Manager handles customer retention with our largest accounts. You will reach out to the customers, make sure they had a successful implementation, are happy with support, and if all is well, they will try and upsell and cross -sell more Zoho software. The AM will have activities and revenue targets to meet. Requirements : 3-5 years of Account Management experience, preferably from the software industryExcellent communication skills in both English and French.Self-motivated and target-oriented with a drive for achieving results.Excellent negotiation, interpersonal, presentation and demonstration abilities.Ability to build and maintain long-term customer relationships.Deep technical knowledge of business software and solutions used in the mid-market to Enterprise-sized organizations. Some commute to our Cornwall, Ont office will be required Skills and responsibilities : Business communication - Participate in and lead conversations with customers from different industries and backgrounds, in all levels of the organization including C suite.Customer Experience - Listen and understand what our customers are saying, discover underlying issues, and recommend a path forward.Sales Skills- Responsible for contributing to key account revenue growth measured quarterly and customer retention as a primary driver for your activitiesTechnical Acumen - Technologically savvy, we have 50 software products. You understand and love technology, and have the desire to learn more.Excellent verbal and communication skills - Be on daily video calls, setting up meetings and following up with customers, leading conversations with multiple stakeholdersPossess an understanding of standard business applications software, especially CRM Activities : Our top performers don’t let their job title or responsibilities restrict their contribution to the company. Responsibilities include. but are not restricted to : Continued outreach to Zoho's Key Accounts through phone and email, virtual meetings, and on site (Travel is likely required minimum 25% of the year)Discuss current Zoho software solutions, and discover opportunities for expansion.Sales : Creating proposals, managing sales pipeline, following up and closing new opportunitiesCollaborate with internal teams including marketing, accounting, legal, and technical support to solve customer issues Zoho Corp. is an equal opportunity employer and is committed to providing a work environment free of discrimination on the basis of sex, race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law.Successful applicants undergo a standard background check and demonstrate eligibility to work in CanadaJob Types : Permanent, Full-timePay : $75,000.00-$90,000.00 per year based on experienceAdditional pay : Bonus pay Benefits : Casual dressCompany eventsDental careExtended health careRRSP match