Banking manager Offres d'emploi - Victoria, BC
Dernière mise à jour : il y a 17 heures
Reporting to the Manager, Customer Contact Centre, the Bilingual Customer Care Representative will interact directly with customers, understand their needs, troubleshoot issues, answer product and ...Voir plusDernière mise à jour : il y a 20 heures
Seniority on the skill / s required on this requirement : .The Project Director will play a crucial role leading the project phases for implementing the new Treasury Management System (TMS) solution, w...Voir plusDernière mise à jour : il y a 17 heures
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Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.Regional Director & Group Lead, Business Banking.
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Beem Credit Union, founded by Gulf & Fraser and Interior Savings, is the second largest provincially regulated credit union in BC with approximately $ billion in total assets under administration.B...Voir plusDernière mise à jour : il y a plus de 30 jours
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Retail Banking Sales & Service.Fluency in English and Mandarin (strongly favorable).Delivers exceptional service to BMO customers and prospects.
Identifies customer needs and provides advice and gui...Voir plusDernière mise à jour : il y a plus de 30 jours
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Background Screening Requirement : .Enhanced Criminal Record Check.At most Financial Institutions this position is normally called a Senior Financial Advisor, but at Coast Capital Savings, we call th...Voir plusDernière mise à jour : il y a plus de 30 jours)
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This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction.
Specifically, you help clients with their everyday banking, ...Voir plusDernière mise à jour : il y a plus de 30 jours
Attendance On-Site Job number 24135 Category Professional.Permanent Type of Contract Permanent.Full-Time Full Time / Part Time? Full-Time Posting date 07-Jan-2025.
Victoria, British Columbia City Vi...Voir plusDernière mise à jour : il y a 15 jours
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction.
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Bilingual Customer Care Representative
EQ Bank | Equitable Bankbritish columbia, CanadaIl y a 20 heures
Type de contrat
- Temps plein
Description de posteTraining Period : 6 weeks : 9 : 00 AM to 5 : 00 PM After the initial training period, the 4 main shifts are : 8 AM to 4 PM, 12 PM to 8 PM, 2PM-10PM and 4- midnight with a range of staggered start times in between Shifts will be assigned as per business needs but will be shared several weeks in advance and set for 1-2 months The incumbent should be prepared to work evening shift and also on weekends 1-3 years of call center and / or customer service experience is required for this role Post-secondary degree or certification in related field of study is desirable such as hospitality or finance Previous banking experience is considered an asset Strong ability to adapt to change Demonstrated ability to own an issue and drive to resolution Demonstrated ability to have difficult conversations with customers while maintaining a professional and proactive manner – both written and oral Excellent verbal and written communication skills Excellent problem-solving skills and ability to work in a fast-paced environment Experience working with a high degree of autonomy and self-direction Ability to understand and use different software (CRM, Microsoft Office Suite) Ability to communicate in French and English is essential (truly bi-lingual both conversationally and in written channels like live chat)
Reporting to the Manager, Customer Contact Centre, the Bilingual Customer Care Representative will interact directly with customers, understand their needs, troubleshoot issues, answer product and banking inquiries, resolve issues, perform proactive account maintenance all while delivering a seamless customer experience across all channels of communication. An integral member of the Digital Banking team, this individual will collaborate daily with Digital Operations, IT Operations, Global Security & Marketing teams.
The Work !
- Deliver exceptional customer service to EQ Bank’s prospective customers by identifying their banking needs and providing accurate information and guidance on EQ Bank’s suite of products and offerings
- Field large volumes of inbound calls and chats and ensure best-in-class service standards, while meeting EQ Bank’s response and resolution SLAs
- Own the digital-onboarding experience and help customers onboard successfully, resolve issues if any and communicate status to all stakeholders involved in a timely manner
- Strive to resolve customer issues and queries at first contact and escalate issues in accordance to EQ Bank’s complaints handling process
- Communicate effectively with customers and propagate EQ Bank’s core values of Respect, Agility, Integrity, Service and Empowerment to build lasting customer relationships
- Execute established controls to ensure adherence to regulatory requirements, Equitable and EQ Bank policies and Code of Conduct and Ethics
- Identify, recommend and participate in implementation of opportunities for continuous improvement relative to customer experience and product delivery
Shifts :
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