Customer Service Representative

Join Our Dynamic Customer Service Team!

Are you ready to step into a role where your customer service skills truly shine? If you’re enthusiastic about providing exceptional support and enjoy building relationships with B2B clients, we have the perfect opportunity for you!

This role is tailor-made for someone with stellar communication and customer service skills, especially if you enjoy catering to a B2B clientele.

Become a key player in a close-knit team of passionate professionals, where your efforts will be recognized and celebrated.

Say goodbye to late nights and weekends this gig doesn't involve scripted calls or high-pressure sales tactics.

Apply today and let's make this career move happen!

Position : Customer Service Representative

Location : Ville Saint-Laurent, Montreal

Company : Leading Optical Distribution Firm

Type : Full-Time, In-Office with Hybrid Options

Advantages

Why Join Us?

• Competitive Salary : Earn $41K - $44K annually.
• Work-Life Balance : Enjoy a Monday to Friday schedule from 9 : 30 AM to 6 : 00 PM.
• Comprehensive Training : Benefit from 2 weeks of in-depth onboarding, including hands-on training and shadowing.
• Generous Time Off : 2 weeks vacation and 5 personal days, plus additional paid time off for unused days!
• Health Coverage : Robust health insurance package.
• Future Security : Retirement Savings Program to secure your future.
• Engaging Work Culture : Participate in team-building events like BBQs, food trucks, and ice cream socials.
• Convenient Parking : Free on-site parking available.
• Transit-Friendly : Easily accessible by public transit.
• Perks : Free coffee to keep you energized!

Responsibilities

As a Customer Service Representative, you will :

• Respond to Inquiries : Provide expert advice and support via phone and email.
• Order Management : Handle order processing and coordinate shipments with our warehouse team.
• Customer Relations : Address and resolve complaints with professionalism and efficiency.
• Data Accuracy : Ensure precise data entry and credit processing.
• Product Knowledge : Offer valuable information and recommendations on our optical products

Qualifications

What We’re Looking For :

• Bilingual Skills : Fluent in English and conversational in French. 80% of calls will be in english to help service clients in the USA and other parts of Canada.
• Experience : 1-2 years of customer service experience, preferably in a B2B setting.
• Education : High School Diploma or equivalent.
• Comfortable with CRM systems and learning new applications.
• Detail-Oriented : Strong organizational skills and attention to detail.
• Communication Skills : Excellent verbal and written communication abilities.

Summary

Celebrating 60 years of excellence in optical distribution. Join our family and make a difference!

Submit your resume and cover letter today. We’re looking to fill this role quickly, so don’t wait apply now and start your journey with us!

Why Randstad?

There are lots of great jobs, incredible companies, and great bosses.

At Randstad, we are here to help you find the right combination for you.

If you do not yet have a profile at Randstad and are interested in this position, we invite you to create a profile on website and send us an email. [email protected]

For a complete list of all available jobs by division, visit www.randstad.ca

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming;

Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.

ca to ensure their ability to fully participate in the interview process.