Customer Service Manager
Role is Based in Hamilton
Lead Our Customer Service Team : Customer Service Manager Needed!
Are you a seasoned professional with a passion for leading teams and delighting customers?
We are seeking a Customer Service Manager to oversee our customer service department. You'll be responsible for ensuring exceptional service and leading a team to achieve excellence.
Responsibilities
- Manage and lead the customer service team
- Develop and implement customer service policies and procedures
- Monitor and improve customer service metrics
- Train and mentor team members, fostering professional growth
- Handle escalated customer issues and provide resolutions
- Coordinate with clients and teams across the US
- Organize team workshops and career development programs
Qualifications
- Proven experience as a Customer Service Manager or similar role
- Excellent leadership and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in customer service software and CRM systems
- Bachelor's degree in Business or related field
- Ability to travel as needed
Benefits
- Professional growth and leadership development programs
- Collaborative and dynamic team environment
- Participation in workshops and executive training
Ready to lead and inspire our customer service team? Apply today!
Senior Practice Manager - Advanced Customer Support - NetSuite Services ACS Architect
Senior Practice Manager - Advanced Customer Support - NetSuite Services ACS Architect. The Consulting Practice Manager – NetSuite Advanced Customer Support (ACS) position will lead a team responsible for delivering ACS services in our Product industry. They will work with other Managers in the Archi...
Customer Service Representative Agent Work From Home - Remote Online Panelists
Customer Service Representative Agent Work From Home - Remote Online Panelists. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. No customer service representative agent exper...
NACI OCI & AI IaaS Senior Sales Manager, Government and Education - US and Canada East
An OCI & AI IaaS Sales Manager manages a sales team to identify, qualify, and deliver Oracle’s groundbreaking OCI and Generative AI cloud products and solutions across the private or public cloud. OCI & AI IaaS Senior Sales Manager, Government and Education - US and Canada East. We are in search of ...
Cargo Sales Manager | Chapman Freeborn
Cargo Sales Manager in Toronto, Canada. Develop regional sales strategy including key focus areas and new and existing clients (forwarders, shippers, agencies, etc. Develop specific commercial plans and implement related business objectives in line with overall strategies, including sales and market...
Customer Success Manager
At Auvik the #1 rule of the Auvik Way is to Wow our Customers! The Customer Success team is the forefront of how we do this. You’ll work to mitigate churn, and maximize growth by driving product adoption, introducing customers to additional product use cases, and engaging with customers to help them...
Senior Project Manager - Enterprise Implementations
As a Senior Project Manager at fusionSpan, you will lead cross-functional teams of Consultants, Software Engineers, and Designers on medium and large-scale IT projects from initiation to launch. We are looking for a self-driven individual who excels in a challenging and dynamic work environment, ada...
Customer Service Representative
Resolving customer inquiries and requests and ensuring strong customer satisfaction. You have at least 1 year experience within a Admin Assistant or Customer Service role, ideally within the Industrial industry. Escalating customer feedback as required. Our client gives itself means of being geograp...
Sales Manager
Assists the Director of Sales or the Director of Sales & Marketing Director in the preparation of the department budget and overall sales objectives and strategies of the hotel. Organize promotional events in the region with Director of Sales or the Director of Sales & Marketing and/ or Mana...
Technical Account Manager
As a Technical Account Manager, you will be the primary technical contact delivering technical support for our premium customers. Conduct quarterly site visits for your managed accounts. ...
Bilingual Customer Care Specialist - ISV
You’ll work closely with Customer Operations Specialists, Technical Specialists, and the Senior Technical Specialists, constantly learning and developing. Each Customer Care Specialist will work with the Customer Care Manager to identify one long-term project that they will work on and ‘own’ that wi...