Event Registration Coordinator

We are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth.

Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise : Live & virtual events, Strategic & digital communications and Consulting & community solutions.

We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.

JOB OBJECTIVE

A key member of our Operations team, the Client Solutions Registration Coordinator is responsible for building and managing registration systems in delivering world-class conferences and events in the Institutional Division.

MAIN RESPONSIBILITIES

• The Client Solutions Registration Coordinator is an adept multi-tasker, who can manage a number of diverse tasks. Part of a Project Team that is responsible for the execution of all phases of project delivery : Preparation, on-site and wrap-up.
• This role is specifically focused on tasks related to the registration process, from start to finish, including (but not limited to) : Liaising with Project team to determine system needs Working in pre-existing registration systems (Swoogo, Bizzabo, Erbium, Cvent) to build and manage registration for clients Maintenance of a registration database, including strict adherence to GDPR and privacy policies Managing event inboxes for both general and registration related inquires Regular internal and external reporting including the following of accounting policies (fee payments, refunds, reconciliation) Managing onsite registration process and area including training temporary staff, and providing high-level customer service to all delegates Developing and managing virtual platforms and events (if required)
• Maintaining project timelines, priorities, and checklists
• Sit in client facing meetings and conference calls and provide updates
• Maintaining up-to-date documentation and user manuals, while working on developing new templates

DESCRIPTION OF THE RELATIONSHIPS

• Reports directly into the Senior Manager, Client Solutions
• Leadership role to Project Assistants (when applicable)
• Internally collaborates with Client Solutions Managers, Client Solutions Coordinators / Assistants, Accounting and Sponsorship Managers
• Works and collaborate internally with all members of the MCI Canada and MCI Global teams.
• Maintains professional relationship with clients, suppliers, and temporary staff
• Provides a high-level of customer service to conference delegates, speakers and VIPs

JOB REQUIREMENTS

• Minimum of two years’ work experience. Experience in the industry, association management, event management, hospitality, and / or not-for profit experience is an asset
• Degree or Diploma in Business, Administration, Hospitality, Event Management and / or a related field, or equivalent experience.
• Excellent verbal and written communication skills in both French and English.
• Ability to work in a fast-paced environment and support multiple projects at the same time.
• Knowledge of the association and not-for-profit business environment is an asset.
• Able to travel in Canada and, if necessary, internationally.
• Ability to work effectively both from home and the MCI Toronto office as required.

SPECIFIC TECHNICAL SKILLS

• Strong computer skills are a must : Experience in event management systems (such as Swoogo, Bizzabo, Erbium, Cvent) is an asset Highly proficient levels in SharePoint, Excel, Word, PowerPoint, and Outlook Effective ability to use computer software and technology to organize and present client data and information Interest and ability to learn new technology is a must
• Experience working with a range of technology systems specific to : Event Management Systems Email Marketing Platforms Learning Management Systems

ADDITIONAL SKILLS / LOCAL REQUIREMENTS

• Excellent analytical skills and attention to detail
• A highly motived and entrepreneurial mindset
• Strong inter-personal skills including cross cultural understanding
• Empathy to work with diverse customers, staff, managers, and authorities
• Problem-solving skills
• Creativity and imagination
• Excellent presentation skills
• The position may require occasional travel and work on evenings and weekends.
• Additional requirements include but are not limited to : Ability to work extended hours during strategic planning meetings and / or onsite delivery of conferences and events.

Moderate lifting, especially during on-site execution of events, and considerable amount of walking and standing is expected. Must be bondable

MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!