Senior Manager, Change Management

Requisition ID : 201637

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Senior Manager, Change Management provides change management expertise and advice in support of the Cloud Acceleration Program (CAP).

The role reports to the Director, Change & Enablement and contributes to develop, plan and execute the change interventions and strategies to ensure executives, senior leaders, people managers, and employees at all levels are equipped to manage the necessary changes to meet the CAP objectives.

The incumbent is accountable for focusing on the people side of change - including changes to processes, organization structure, communications infrastructure, culture and standards - that maximize employee adoption and behaviour and minimize resistance.

The incumbent is responsible for making key contributions to culture management, training and communications. As required, they ensure the leadership team understands the cultural, organizational, and human issues arising from the various project initiatives and impacts.

Is the role right for you?

• Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Lead the change management delivery process, including development of a consolidated project plan, managing risks and issues, providing executive reporting and dashboards and ongoing communication of project status to key stakeholders.
• Supports the change roadmap and planning through the foundation, migration and future state, for both technology and business partners.
• Contributes to the creation and delivery of change management supporting material, leveraging effective channels for deployment of messages, refining and editing all change content intended for enterprise consumption.
• Champions and supports communications, change management, and knowledge management / training across the program.
• Partners on the development and deployment of the communications strategy aligned to the change plan.
• Works closely with the broad CAP transformation office leads to build creative work and strategies that will help achieve objectives such as enhancing the culture, increasing awareness, improving desire and knowledge aligned to the program.
• Contributes to the development and delivery of a formal training strategy and curriculum as required to support Cloud capability deployment, collaborating (where appropriate) with the HR Initiatives Lead and Learning team and leveraging applicable bank-wide infrastructure and solutions.
• Equips the Program team, business lines, and other key partners with the tools and information required to act as effective change agents.
• Contributes to establishing the overall CAP brand identity and program messaging for various stakeholders and teams. Creates an environment to actively pursue effective and efficient operations of his / her respective area, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML / ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML / ATF Global Handbook and the Guidelines for Business Conduct.
• Champions a high-performance environment and contributes to an inclusive work environment

Do you have the skills that will enable you to succeed in this role?

Functional Competencies

• Solid understanding of culture change and ability to execute change initiatives in a business and technology environment.
• Strong delivery skills and experience leading change management delivery programs.
• Effective execution skills to ensure the successful delivery / implementation of the change management strategy.
• Demonstrated experience implementing change management initiatives and making an impact in cross-functional groups, through influence and change principles.
• Proven ability to engage and manage stakeholders in a complex, matrixed environment. Excellent written and verbal communication with the ability to present ideas and facilitate discussions to build consensus at all levels.
• Ability to communicate large, complex changes across multiple stakeholder groups.
• Corporate training program design experience.
• Functionally, the incumbent requires sound and thorough knowledge in communication best practices and approaches, as well as an innate ability to 'connect the dots' on seemingly remote thoughts or messages.

The ability to adapt communication content and styles to suit the audiences, as well as the deliverer, is critical to the job's success.

• Strong project management skills and experience.
• Expected to work independently and is considered an expert in the areas under his / her control. Makes decisions and recommendations on complex issues and has discretion in how the job responsibilities are carried out.

Education / Experience

• 5-10 years of experience leading major change management initiatives, with technology change experience
• PMP or MBA considered an asset

What's in it for you ?

Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank.

We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.

Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration.

Location(s) : Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose : "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.

If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role.

We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.