Delivery Operations Supervisor

Who We Are

Meet Fresh Prep Canada’s most convenient and sustainable meal kit delivery service.

As a certified B Corporation, we make convenient eating healthy and sustainable for the communities we operate in. We source quality local ingredients whenever possible, and deliver in reusable, recyclable and compostable packaging.

We offer 10 chef-created meal kit recipes each week, with options for many lifestyles and preferences including vegetarian and vegan.

In the past few years, we have collected many awards and recognition for our continued pursuit in being a leader in both customer and employee satisfaction.

Some awards include The Georgia Straight’s Golden Plates, 23rd and 24th Annual Best of Vancouver award for Best Meal Kit Service, BC’s Top Employers 2024, Top SME 2023, and Climate Smart.

Fresh Prep also placed on The Globe and Mail’s prestigious 2023 Canada's Top Growing Companies list.

Who You Are

Self Starter. You are comfortable owning a task from start to finish and you take the initiative to make continuous process improvements.

You observe strict deadlines and hold yourself accountable for your deliverables.

Collaborative Team Player. You are motivated by collaborative team task achievement and driving a results-oriented culture.

Strong Communicator. Your verbal and written communication skills allow you to get results across easily and quickly, in a friendly and professional manner.

Adaptable. You thrive in a changing environment and are able to pivot direction easily.

What You'll Be Doing

You’ll hire and train drivers for your region.

You’ll lead warehouse operations including unloading, storage, and shipping of finished orders. You’ll ensure the team you manage is engaging in safe warehouse practices.

You will be scheduling, routing and assigning routes to drivers on a weekly basis.

As the main go-to person for deliveries in your region, you’ll be performing dispatch duties to support drivers while they are on delivery routes.

You will ensure all deliveries are completed successfully, which will sometimes involve arranging meetups between drivers, re-delivering failed orders at the end of your workday, asking drivers to go back to previous addresses to correct their mistakes, etc.

You’ll be responsible for maintaining a clean, orderly, and food-safe work environment.

Throughout your work, it’ll be pivotal that you communicate effectively with stakeholders and relay critical information to applicable departments in a timely and strategic manner.

What We Are Looking For

We are looking for someone who is a natural multi-tasker with a collaborative, positive approach to work and a focus on continually building on their skills.

They are excited to take ownership over a geographic area, ensuring that deliveries are successful through taking initiative and communicating clearly.

This role is key in ensuring customers receive their deliveries on time and in full, and that the experiences they have with Fresh Prep’s representatives - our delivery drivers - are positive and indicative of our brand values.

You have strong geographic knowledge and an interest in logistics work.

You proudly maintain an entrepreneurial approach to work. You know the work needs to get done and you’ll make sure it does, even (and especially!) when you have to get creative to accomplish it.

You’re flexible and adaptable to logistics changes that may happen last-minute.

You’re a strong relationship builder who is comfortable working with diverse individuals. You have some management experience.

You’ve got some warehouse experience; pallet jack and / or forklift training and / or certification preferred.

You’re tech-savvy, a quick learner with an affinity for learning new software tools. You have intermediate or better understanding of spreadsheets in particular, with strong typing skills.

Able to lift 15 - 30lb repeatedly. Able to push and pull wheeled racks. A vehicle and valid driver’s license would be an asset.

Ability to speak, read, and write French is not required but would be an asset.

What You Can Expect

An annual salary of $70,000.

An inclusive, fun workplace filled with fantastic colleagues. We’re a certified B-Corporation and our team is passionate about making a positive difference (and also about food!)

The ability to work a hybrid schedule split between work from home and our warehouse in the Toronto area. We have HQs in Montreal, Vancouver, and Calgary.

Comprehensive health benefits (including medical, dental, vision and life-insurance) after 90 days of successful employment.

Food Perks!

Please note that the posted salary range for this role may vary based on qualifications, prior experience, or seniority.

We are always looking for talented people to join our network, and research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box.

So if you think you have what it takes but don’t necessarily meet every single point on the job description, or if your desired compensation isn't reflected in this posting, please still get in touch.

We’d love to have a chat and see if you could be a great fit.

resh Prep is an Equal Opportunity Employer (EOE) and prohibits discrimination of any kind. We value diversity at our company and at all job levels our goal is to be diverse, inclusive and representative of the communities we operate in.

We endeavour to recruit, develop and retain the best talent from a diverse candidate pool and truly believe that diversity, equity and inclusion among our team members is vital to our success as a company.

We trust that in applying for a role with us you value this as well!