- Work Term : Temporary
- Work Language : English
- Hours : 15 to 30 hours per week
- Education : Bachelor's degree
- Experience : 5 years or more
- or equivalent experience
Asset languages
- Arabic
- Persian
- Tamil
- Turkish
Tasks
- Attend to other financial transactions, such as plane tickets and travel insurance
- Calculate cost of travel and accommodations
- Handle reimbursement in case of transportation and hotel reservations cancellation
- Recommend suitable products
- Supervise clerical staff or other travel counsellors
- Investigate new travel areas, hotels and other amenities
- Manage difficult situations with customers
- Perform general office duties
- Sell travel products and travel insurance
- Use principles and methods for showing, promoting, and selling products or services, which include marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
- Provide customers with travel information and other details such as regulations, duty free allowances, health risks and requirements, attractions and special events
- Attend to cancellations and schedule changes
- Develop contact lists
- Make transportation and accommodation reservations using computerized reservation and ticketing system
- Provide travel information to clients regarding destinations, transportation, accommodation options and travel costs
- Provide consultation and advice
- Issue tickets
- Answer clients' inquiries and provide information
Certificates, licences, memberships, and courses
Travel Industry Council of Ontario (TICO)
Computer and technology knowledge
- Travel software packages
- Amadeus
- MS Office
Travel bookings
- Business travel
- Leisure travel
- Individual travel
- Group travel
- Domestic travel
- International travel
- Adventure travel
- Cruise ship
Type of experience
- Call centre
- Sales and marketing
Geographical areas of specialization
- Canada
- United States
- Caribbean
- Asia
Area of specialization
Sales
Economic specialization
Retail business
Security and safety
Criminal record check
Transportation / travel information
Travel expenses not paid by employer
Work conditions and physical capabilities
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Sitting
- Work under pressure
- Combination of sitting, standing, walking
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Flexibility
- Initiative
- Judgement
- Organized
- Reliability
- Team player
- Dedication
Screening questions
- Are you available for shift or on-call work?
- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
Business Travel Agent Consultant II (experienced) VIRTUAL Bilingual – English and French Canadian
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