Polygon Restoration is looking for a project administrator to join our team. Under the supervision of the Financial Controller the claim handler will be responsible for compiling all project data, assist with meeting service level expectations, coordinating required resources and keeping all stakeholder informed.
Responsibilities :
- Ensure customer satisfaction
- Consistent and timely communication with insurer and policy holder
- Enter all data accurately and identify any potential problems
- Prioritizing and organizing workload to ensure deadlines are adhered to
- Arrange appointments and scheduling (technician, sub-contractors, PM and Estimator)
- Identify and resolve deficiencies with job files
- Ensure change order process is respected for any project changes
- Record and respond to all project correspondence
- Project Invoicing
Competence and Abilities :
- Able to communicate in English and French (spoken & written)
- Strong customer service experience
- Advanced knowledge of Microsoft Excel
Personal Characteristics
- Excellent organizational and prioritizing skills
- Excellent interpersonal
- Attention to detail and high level of accuracy
- Able to work under pressure
Experience and Educational Requirement
- or General Education diploma in Accounting
- Customer service experience
- Strong computer knowledge
- Proficient in data entry
- 1-3 years’ experience delivering
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