Store General Manager - GTA

Our grass is greener...

It’s no secret that our people love golf. What you may not know is that Golf Town is a place where golf enthusiasts can put their love of the game to use, building and sharing their knowledge of the latest industry trends.

We work together in a highly professional environment, spreading passion for the game through our Green Jacket Experience, giving our customers the best advice, equipment, apparel, club repair, services, and accessories.

Our retail stores are a golfer’s paradise.

The main focus of the Store General Manager role is to drive sales, profitability and customer service in our retail stores through developing and driving a selling culture, fostering company values and culture and growing the sales and profit through gaining a solid understanding of the local market and broadening community involvement.

Keyjobaccountabilitiesincludebut arenotlimitedto :

• Assumesleadershiprolewithaccountabilityformaximizingstorebusinessresults byconsistentlycreating exceptional Customerexperiences.
• FacilitatesachievementofbusinessresultsbyprovidinguniquelyresponsiveCustomerservice,compelling merchandise presentation, operational integrity, optimal staffing and Associatedevelopment.
• Achievescompanyobjectivesandenhancethebrand imagebymodelingourvalues
• Developsandimplementagilestrategicplanstoachievebusinessresults.

Description of Job Responsibilities

1. SalesandService :

• Facilitatesconsistent,exceptionalCustomerexperiencesthroughtheeffectiveexecutionoftheMODrole.
• Coachesthestoreteamonthelink betweenservicebehaviorsandbusinessresultstosupportourserviceandsellingmodel.
• Ensureseffectivecommunicationofdirection,andeducationtotheteam.
• Maintainsoptimalstaffingandschedulingwhilebeingresponsivetochangesintrafficandbusinesstrends.
• Providesleadershipandcommunicatestoassociates serviceandsellingmodel.
• Respondstocustomerfeedback.Maintains KPIstandards.

2. Associate and Team Development :

• Recruits,selects,trains,developandretainhighperformingandproductivemanagersandsales associates.
• Communicates goals and provides leadership which inspires total associate commitment tocompany objectives and values through effective performance based coaching, motivatingrecognitionandtimely,constructivefeedback.
• Providesdevelopmentopportunitiesforassociatesthatsupportcompanygrowth.
• Writesandconductsannualperformanceevaluationforassociates.
• DevelopsassociateschedulesandsubmitsallnecessaryHR / PayrollrequiredpaperworktoHR.
• Coordinatesallcandidateandnewhireprocess(paperwork,offers,etc).
• Communicates and ensure compliance to Company Policies and Procedures. Communicatesinformation provided in the various Company communication materials (Footnotes, memos, e-mails,etc)

3. Merchandising :

• Ensuresstoreappearanceandvisualstandards / presentationthatareconsistent withthecompany’sbrandimageandstandards.
• RespondstobusinesstrendsbycommunicatinginformationtotheRegionalDirectorasneeded.Ensures storeis compliantwith establishedstandards.

4. Leadership :

• Assistantinrecruitment,interviewandfinalselectionofalldepartmentassociates.
• Assistintrainingassociatesonsales,customerservice,operations,merchandising,productknowledge andmonitorprogress.
• Participateinannualperformanceevaluationsfordepartmentassociates;makepromotionalandmeritincreaserecommendations basedonperformance.
• Executedisciplinaryproceduresfairlyanddocumentcorrectiveactionproperly.
• Createnewhire’strainingscheduleandfollowtheTrainingChecklistwithallnewhiresindepartment.

5. Operations :

• Managesresourcestomaximizefinancialgoals.
• Fostersknowledgeandintegritywithregardtocompliancewithcompanypolicyin allpractices.
• Effectivelyusesresourcesandbusinesspartnerstoresolveissues withasenseofpassion.
• Recognizeswhentochangestrategicdirectiontoattainandsustainmaximumresults.
• Educatesteamonthelinkbetweenoperationalintegrityandits’impactonfacilitatinganexceptionalCustomerexperience.
• Overseesdailystorecleaning,recovery,maintenanceandinventory.
• UsesmonthlyOps Assessmenttoidentifyand correctoperationaldeficienciesinthestore.
• EnsurestrainingisconductedregardingLPandSafetystandards.
• Protection of Company Assets
• Ensureactualinventoryon hand matchesRetailProon-handsthroughregularlyscheduledcyclecounts andresolvingnegativeonhandsquantities.

Ensure bagchecksareconductsonallstaff whenleavingthestore.

• Ensureproperreceivingstandardsare followed.
• Confirmrefundsarecheckeddailyandverified.
• Storesecuritysystemisupdatedandconductsmonthlyalarmsensortesting.
• Followproperclosingproceduresandlock down.
• Work withLossPreventiontosharepossibletheft / shrinkissueswiththestoresviaintranet.
• Other duties as required :
• Specialprojects
• Departmentresponsibility
• Stretchassignments

Skills, Education & Competencies

• Minimumofcollegeoruniversitydegreeorequivalentwork experience;
• 5-7yearsofmanagementexperience withstrongemphasisonbigboxretailmanagement;
• Knowledgeofandexperienceinacomputerizedenvironment,includingtheoperationandadministrationof a Point of Sale(POS)andinventorymanagementcomputersystems;
• Strongfinancialmanagementskillsincludingtheabilitytoreviewandanalyzefinancialstatements;
• Excellentleadershipandmanagementskillsincludingtheabilitytorecruit,hire,train,motivate,evaluate, discipline,anddevelopstaff;
• Excellentverbalandwrittencommunicationskills;
• Proven abilitytomotivate others;
• Proficiencyinbase computeruse,includinge-mail, MSWordorotherwordprocessingprogramand Excelorotherspreadsheetprogram.

WorkHours :

Workvariedshifts,includingweekendsandholidays.

Preference will be given to candidates who know the easiest way to fix a slice is to call it a fade.

GT123