Director, Communications & Engagement

The team is retained to be exclusively recruiting for the Director, Communications & Engagement role for our client, the City of Surrey .

As one of the fastest growing cities in Canada, the City of Surrey is a globally recognized leader in building vibrant, sustainable communities through technology and innovation.

City of Surrey employees are talented innovators, inspired by meaningful work and the opportunity to drive our city and their careers forward.

Build a City. Build a Future.

SCOPE

The Director, Communications & Engagement is a transformative leadership role responsible for shaping and executing the City’s comprehensive communication and engagement strategies to enhance its reputation, foster positive employee experiences, and drive stakeholder engagement.

Reporting to the General Manager, Corporate Services, the Director oversees a multifaceted portfolio encompassing internal and external communications, employee and public engagement, brand management, marketing, media relations, senior leadership counsel, and organizational change communications.

A key aspect of the role is to provide strategic direction in aligning communications functions from various business areas into one cohesive division, fostering collaboration, synergy, and a shared sense of purpose.

The ideal candidate brings a proven track record of leadership in senior communications roles with expertise in organizational change management, exceptional strategic thinking and communication skills, ability to cultivate strong relationships both internally and externally and a commitment to driving positive change.

EMPLOYMENT STATUS

Full-time Exempt working hours per week.

RESPONSIBILITIES

• Develop and execute comprehensive communication and engagement strategies that align with the City’s organizational goals and objectives.
• Oversee a multifaceted portfolio encompassing internal and external communications, employee and public engagement, brand management, marketing, media relations, senior leadership counsel, and organizational change communications.
• Drive positive organizational change, leading and engaging employees during times of transition, fostering understanding, buy-in and alignment with the City’s strategic direction.
• Develop and implement programs to foster employee engagement, promote a positive organizational culture, and strengthen relationships with internal stakeholders.
• Lead efforts to enhance the City’s reputation and brand identity, including overseeing marketing campaigns and promotional activities to raise awareness and drive engagement.
• Provide strategic guidance and support to senior leadership on communication, engagement, and organizational change matters.
• Champion DEI initiatives, embedding principles of equity and belonging into all aspects of communication and engagement.

Serve as a visionary leader, leading and mentoring a team of communication professionals, inspiring them to embrace a culture of innovation, collaboration, and continuous improvement.