Residential Support Worker - (Grid 21) - Part Time

Title : ResidentialSupport Worker - (Grid 21)

Position Status : (Part Time) - Saturday& Sunday 0000hr to 0800hr.

Reports to : KenSteinke, Sr Manager

Compensation : $ 27.92 $29.60

Job Summary

TheResidential Support Worker at Phoenix Society is a member of the integratedservices team. In line with the overall purpose of facilitating the capacitybuilding of participants to maximize their community reintegration andsupporting residents who are transitioning out of Federal CorrectionalInstitutions, the Residential Support Worker is accountable for : client supervisionand monitoring, assessing public risk and client needs, client support,community building with Corrections Service Canada, local police and otherexternal partnerships.

Responsibilities : ClientServices

ClientServices

• Support the clients inadhering to the community guidelines set out in both their CSC conditions and ProgramAgreement conditions.
• Support clients withtheir community reintegration plans by maintaining accurate logging anddocumentation as required by the Societyand Corrections Service Canada.
• Build a therapeuticrelationship to support the client in their life skills and goals.
• Support properreporting / documentation and collaboration for : breach of conditions whichinclude but are not limited to : suspected alcohol or drug use;
• clients who latefor curfew and / or do not return home; escalating, unsafe behaviour; emergencymedical situations; client requests to go to the hospital;

and power failures,fire, or other emergency conditions which require staff supervision orconsultation.

Administration

• Supportadministrative tasks including photocopying; case documentation; databaseentry; filing; and answering phones.
• Maintaincleanliness and organization of the office. Wipe down desktops and countertopsand take out garbage as required.
• Performother duties as required.

Qualifications

• Post-secondarydiploma (e.g., 2 to 3 years) in Criminology, counselling, social work,community services, etc., or equivalent combination of education and experience.
• 1to 3 years of experience working with marginalized populations, substance useservices, mental health, corrections, etc., or equivalent
• The ability to understand thedynamics of offender behavior and assess their needs and risks.
• The skills to counsel offenders,form effective relationships and gain trust.
• The skills to understand the use ofauthority in supervision and to intervene effectively in crisis situations.
• The ability to assist offenders inidentifying and solving practical problems involved in their successfulreintegration into the community.
• The ability to assist offenders inidentifying and obtaining community services required for their successful reintegration.
• Skills in communicating effectively,both orally and in writing.
• The ability to demonstrate culturalcompetence and respect for diversity.
• Satisfactorycompletion of police fingerprinting and enhanced security reliabilityclearance.
• Satisfactorycompletion of Employee Immunization Record is required.
• FirstAid Level 1 with CPR is required.

Skills & Knowledge

• Knowledge of Windows,Microsoft Word, Excel, and database management systems.
• Knowledge of andability to operate standard office equipment, including telephone system, faxmachine, photocopier, printer, etc.
• Highlevel of integrity and dependability with a strong sense of urgency andresults-orientation.
• Strongproblem solving, analytical, and creative skills with the ability to exercisesound judgement and make decisions based on accurate and timely analyses.
• Stronginterpersonal skills and ability to communicate effectively in writing andverbally in English.
• Abilityto engage, facilitate, support, empower and increase motivation for change;actively involving the residents / alumni in the change process and encouragingthe resident to take responsibility for the outcomes they achieve.
• Abilityto form effective collaborative relationships with clients for the purpose offacilitating their success in a performance-based program.
• Abilityto perceive situational or other stressors, subtle changes in motivation thatelevate risk, and act proactively to check in and bring the client back ontrack toward their goals using appropriate strategies, and prioritizing issues.
• Abilityto work in a trauma-informed framework.
• Demonstrated commitmentto the social sector with a passion for the organization’s mission is essential.

Competencies

Approachto Work

• Demonstratesinitiative, flexibility, adaptability, and resourcefulness
• Activelyseeks and incorporates feedback to inform continuous self-improvement.
• Setsgoals, creates, and implements action plans, monitors progress, and evaluatesresults.
• Adeptlymanages competing tasks and uses time efficiently and effectively.

JobKnowledge & Quality of Work

• High degree of relevant and current job knowledgeand skill.
• Consistently produces accurate, thorough,high-quality work in a timely manner.
• Builds and promotes a culture of health and safetyin the workplace.
• Implements and enforces best practices in healthand safety within the workplace.

Judgement& Decision-Making

• Models independent thinking and creativity.
• Demonstrates effective problem-solving skills.
• Makes clear, consistent, transparent, and timelydecisions after contemplating various available courses of action.
• Exercises sound judgment in the best interests ofthe organization.

Communication& Interpersonal Skills

• Expresses themselves clearly and professionallyboth verbally and in writing.
• Displays high emotional intelligence; uses tact anddiplomacy in dealing with sensitive, complex and confidential situations.
• Has a manner, style and presence that makes apositive impression.
• Listens to and considers others’ views.

PersonalLeadership

• Models the organization’s core values of socialjustice, teamwork, social innovation, and strength-based practices.
• Fosters enthusiasm, energy and commitment.
• Takes responsibility for personal actions, performance,and health.
• Is reliable and accountable; shows up on time readyto work.

Teamwork& Collaboration

• Effectively works with their colleagues to ensureorganizational success.
• Champions positive working relationships with staffand external stakeholders.
• Supports an environment of openness, and championsteamwork and communication across programs.
• Leverages the expertise and experience of othersfor organizational success.

Salary for this role is between $27.92 - 29.60 per hour.

CLOSING DETAILS

Closing Date : Internal applications will beaccepted until May 2nd 2024 at 5 : 00pm.

All employees, including laid off and displaced employees, are entitledto apply on the vacancy and be considered pursuant to the provisions of Article12.

9. Internal applicants must notify manager of intent to apply