Description
- Manages the food & beverage operations and ensures established SPG Standards of Service are executed professionally and consistently
- Takes note of opportunities to improve processes and remove barriers that weaken the guest experience
- Oversees the guest resolution using established SPG Standards of Service
- Conduct monthly inventories and maintain restaurant expenses in line with budget
- Interacts with guests throughout the duration of their dining experience with a focus on delivering an elevated experience
- Drives customer loyalty by building individual connections with guests
- Acts as an ambassador of the Hotel & Sun Peaks with the ability to promote internal and external events
- Solicits feedback from the F&B team and guests to identify ongoing improvement opportunities
- Owns the departmental training of Bartenders, Servers, and Jr Servers on F&B operations
- Manages the F&B team, finding coaching opportunities throughout each day, ensuring continued growth and development for all team members, documenting appropriately
- Receives feedback from the F&B Supervisors regarding Bartenders, Servers, and Jr Servers and opportunities for growth or performance management needs
- Conducts employee performance reviews and suggests team member advancement opportunities when aptitude & engagement present in entry-level positions
- Ensures team members have current knowledge of menu offerings and pricing
- Encourages and builds mutual trust, respect and cooperation among Front of House and Back of House team members, ensuring team members are treated fairly and equitably
- Assists in emergencies, making prompt decisions in the best interest of the guest and the Hotel
Requirements
Ideal Candidate :
- 2-year minimum F&B experience, coupled with some progressive supervisory experience within a hotel setting
- Serving it Right certification
- Food Safe certification
- Dedicated to working within a dynamic team that focuses on collaboration and guest experience
- Excellent food, spirit, and wine knowledge
- Proficiency with computer systems required, such as Micros POS
- Professional demeanour with a passion for exceptional guest service and the ability to anticipate guest needs
- Ability to motivate and support a team in a multi-tasked environment
- Effective communication skills, both written and verbal, as well as excellent problem-solving abilities
- Excellent organization, attention to detail and time management skills with the ability to multi-task
- Leadership skills with the ability to coach, redirect and motivate team members in a fast-paced environment
- Ability to lift, carry, or push up to 50lbs
Corporate Culture
They value innovation and development that contribute to business success and personal growth. They also know you have a life outside of work and encourage work-life balance, including reaping the benefits of living in a resort and the mountain’s summer and winter activities.
- Full access passes to hotel and resort amenities
- Three weeks of paid vacation
- Dining discounts within our hotel & resort outlets
- Benefits plan and additional wellness components, including Health Spending Account and EFAP
- Eligibility for our Pay for Performance’ incentive bonus program (after the qualifying period), awarded to top performers
- Participation in the RRSP and matching DPSP programs
- Retail discounts in owned outlets
- Reciprocal programs with partnering hotels
- Friends and family hotel rates
- Continued professional growth and development opportunities
They are an equal opportunity employer, and encourage applications from all qualified individuals. Every year they welcome guests and employees to the resort from a wide variety of backgrounds, and they are committed to building and sustaining a diverse and inclusive workforce.
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