user support technician

Tejas Solutions

Brampton, ON, CA

$28,85 an hour

Permanent

Durée de l'emploi : Permanent
Langue de travail : Anglais
Heures de travail : 30 to 40 hours per week
Education :
Expérience :

Education

College / CEGEP
or equivalent experience

Work setting

Consulting firm

Tasks

Give access to computer networks
Report on the performance of computer systems and networks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations
Provide customer service
Manage incidents

Supervision

No supervision responsibility

Work conditions and physical capabilities

Fast-paced environment
Work under pressure

Personal suitability

Excellent oral communication
Ability to multitask

Experience

7 months to less than 1 year

Workplace information

Hybrid

Support for persons with disabilities

Provides physical accessibility accommodations (for example : ramps, elevators, etc.)
Provides awareness training to employees to create a welcoming work environment for persons with disabilities

Support for newcomers and refugees

Offers mentorship programs that pair newcomers and / or refugees with experienced employees
Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and / or refugees

Support for youths

Offers mentorship, coaching and / or networking opportunities for youth

Support for Veterans

Supports Veterans in translating their military skills and experience into the language of the civilian job market

Support for Indigenous people

Offers mentorship, coaching and / or networking opportunities for Indigenous workers

Support for mature workers

Provides workspace accommodations, such as age-appropriate ergonomic considerations, to meet the physical needs of mature workers (for example : adjustable desks and chairs, accessible parking, etc.)
Offers resources to help mature workers plan their retirement (for example : financial planning, access to pension and benefits, lifestyle adjustments, etc.)

Supports for visible minorities

Offers mentorship programs that pair members of visible minorities with experienced employees

20 hours ago

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