user support technician

Brainwave-AI Ltd

Mississauga, ON, CA

$28,85-$30 an hour

Permanent

Education :
Expérience :

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Tasks

Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Provide customer service

Computer and technology knowledge

Networking software
Networking hardware
Extranet
Internet
Servers
Desktop applications
File management software
Security software
Communication software
MS Office
MS Windows
Wireless networks

Work conditions and physical capabilities

Fast-paced environment
Work under pressure
Repetitive tasks
Attention to detail

Personal suitability

Accurate
Client focus
Excellent oral communication
Initiative
Organized
Ability to multitask
Time management

Experience

1 year to less than 2 years
Durée de l'emploi : Permanent
Langue de travail : Anglais
Heures de travail : 35 to 40 hours per week

20 hours ago

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