Technical Service Specialist, Ontario

About Us

At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry.

We have been an integral part in the growth of the world’s largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy.

Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its associates and offers competitive compensation and benefit programs.

Summary of Position :

This position is self-directed on a day-to day basis, and responsible for being on site at a customer(s) performing product and process optimization daily activities to meet the needs of the customer.

This includes performing tests on process fluids, creating and distributing routine reports, monitoring product inventories, reducing usage, costs of chemicals or process costs and special projects as needed.

Travel to customer sites / laboratories approximately 25%.

What will you do

• Identification and documentation of savings projects or process improvements for presentation and approval by the customer while working with site team, implementing these approved projects.
• Partners with Commercial teams to ensure that financial goals are met. Helps promote shared savings programs and drives savings to meet unit cost targets.
• Responsible for creating, implementing and training customers on SOPs for specific product applications to ensure efficient and effective performance.
• Perform multi-site technical and sales oriented administrative duties in a manufacturing environment.
• Acquires, records and analyzes process and usage data to establish baseline.
• Provides input for customer presentations to justify adoption of proposed projects and to demonstrate the benefits of successfully completed proposals.
• Interaction with CMS as well as with customer’s production and technical personnel, and other suppliers.
• Assists in plant surveys and sales projects to quantify savings and process improvement opportunities, and to participate in preparation of proposals.
• Comply with all Company Policies : to include but not limited to Code of Conduct and expense reporting, etc.

What do we look for

• Bachelor’s Degree required in Chemistry, Engineering, or any relevant business related area.
• Minimum of 1 year related industry experience required.
• Customer Focus Dedicated to meeting customer expectations and requirements.
• Results Driven Holds self and others accountable for achieving performance objectives.
• Ability to work independently and / or with minimal supervision.
• Communications skills Written, verbal and active listening.
• Proficient in English Written and spoken.
• Must have basic working knowledge of Microsoft Office.

DISCLAIMER : The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.

They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.