Senior Technical Writer to create content for a ServiceNow chatbot implementation.

S.i. Systems
Winnipeg
$90K-$100K a year (estimated)
Full-time

Our Public Sector Client is seeking a Senior Technical Writer to create content for a ServiceNow chatbot implementation.

The successful candidate will be developing content and integrating a ServiceNow chatbot / virtual agent, ensuring seamless functionality and user-friendly content.

Full time, % remote

Responsibilities include :

  • Writing and organizing questions and answers for the chatbot
  • Develop and curate content for the ServiceNow chatbot, including writing questions and corresponding answers.
  • Create and manage a comprehensive chatbot database.
  • Collaborate with the IT team to ensure smooth integration of the chatbot with various platforms (websites, Azure, MS Teams).
  • Provide technical writing expertise to support the overall chatbot / virtual agent development process.
  • Utilize knowledge of ServiceNow ITSM solutions to optimize chatbot performance.
  • Ability to create clear, concise, and user-friendly content.
  • experience developing swim lanes, process flow diagrams of workflow of various processes or tasks

Must Haves :

  • 8+ Years experience as a technical writer
  • 4+ Years experience creating content for chatbots .
  • Familiarity with ServiceNow and its chatbot / virtual agent functionalities.

Nice to Haves :

  • Experience with integration tools and methods for platforms like websites, Azure, and MS Teams.
  • Understanding of chatbot functionality and user experience (UX) principles.
  • Experience with change management and user training for new systems.
  • 30+ days ago
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