Bilingual Customer Service Agent

JOB DESCRIPTION

Job Title

Bilingual Customer Service Agent

Job Description

Bilingual Customer Service Agent Front Office

Your role :

Take inbound customer service calls and provide accurate, satisfactory answers to Dental Professional questions and concerns.

Take ownership to determine customer’s requirements and recommend appropriate solutions.

Effectively multitask while engaging with customers on the phone by properly utilizing resources and tools to drive a one call resolution.

Enter orders accurately and efficiently utilizing our order entry tool and applications. Properly upsell and cross sell products.

Effectively complete warranties, exchanges and returns in a timely manner.

You're the right fit if :

Associate’s, bachelor’s degree or equivalent combination and / or relevant business experience preferred. Experience working in a high-volume contact / call center environment.

Handling customer facing phone calls and emails. Professional customer service skills (written and oral). Understanding of CRMs to include internal applications / tools to document phone calls.

Strong PC skills, including experience using Excel, Office and Outlook.

Ability to use technology but not limited to Skype, Genesys, Teams, Salesforce, SAP, Microsoft suite, etc

Bilingual ability to read, write, and speak French-Canadian required

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

Onsite roles require full-time presence in the company’s facilities. Field roles are mostdone outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.

Do the work of your life to help improve the lives of others.

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Philips Transparency Details

The pay range for this position is $39,000 to $45,000. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge / skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.

Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, DC Pension, Flex Dollars (for HSA / PSA / RRSP), stock purchase plan, education reimbursement and much more.

Details about our Canada benefits can be found .

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

Canadian work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits be provided for this position. For this position, you must reside in within commuting distance to Mississauga .

LI-PH1

Philips Canada is committed to treating all people in a way that allows them to maintain their dignity and independence.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.