Customer Success Manager

About Our Ideal Customer Success Manager

You love building relationships with customers, learning about their business and being able to tailor solutions to meet their needs.

Your communication skills are exceptional, as are your organizational ones. You like to problem-solve. You have a keen eye for spotting upsell opportunities.

You love contributing positively to your work environment and fostering incredible department partnerships. You live and breathe customer service.

You have experience with technology and love learning new things. You have innovative ideas and know how to put them into action.

You enjoy working in a close-knit team environment.

What We Offer Our Employees :

At Prevue, we're committed to providing our employees with an exceptional workplace, conveniently located just steps from Burrard Station in Downtown Vancouver.

As one of BC's Top Employers, we work collaboratively towards our ambitious goals while also taking the time to celebrate our successes together.

We take pride in our vibrant company culture, which is evident in our excellent Glassdoor rating. From team events to keeping the fridge stocked on important days, we ensure that every day at Prevue is filled with excitement.

If you're ready to be part of a team where your contributions truly matter, we'd love to hear from you.

Other great benefits that we offer include :

• Casual office attire
• Wellness allowance
• Educational allowance
• RRSP / TFSA matching
• Comprehensive medical, dental & extended health coverage
• Hybrid office (3 days in office, 2 from home)
• $50,000 - $60,000 annual salary

Responsibilities :

• Renewing accounts promptly
• Managing a portfolio of existing customer accounts and retaining recurring revenue through renewals
• Looking for upsell opportunities to increase client account value, to which we provide commission
• Monitoring personnel movement within your portfolio to ensure that we train all new employees
• Providing loyalty check-ins
• Customer onboarding and training
• Providing day-to-day customer support through emails, tickets and phone calls

Required Skills and Experience :

• 2+ years of customer service experience (preferably in a similar role at a SaaS company)
• Excellent command of the English language
• Exceptional organization skills
• Previous experience with client portfolio management
• Ability to quickly grow within our evolving company
• Previous CRM experience

About Prevue

Prevue HR is more than a software company. We are a group of individuals who challenge each other to do better, are passionate about helping companies hire more effectively, and who work hard and play hard.

Prevue is a leading provider of job-fit compatibility assessments that helps companies create high-performing teams by understanding what drives their employees.

With over 20 years of assessment experience and 15+ million candidates assessed, our predictive tools enable people to establish the likelihood of success in an employment position.

If this sounds like you, we invite you to apply now. Please note as part of our application process, you may be asked to take an assessment.