Senior Customer Success Enablement Manager

Are you ready to help our Customer Success team maximize their potential and achieve their most ambitious goals?

Coveo is seeking a Senior Customer Success Enablement Manager to design and implement strategic enablement programs for our global Customer Success team.

In this role, you’ll collaborate with CSMs and leaders to provide the tools, resources, and knowledge needed to drive customer success and ensure alignment with the customer lifecycle and product adoption strategies.

Your mission? Lead, coach and empower the team to excel in their roles by building scalable processes, enhancing performance, and establishing success benchmarks.

As part of the Technical Enablement team, you’ll play a key role in helping our CSMs deliver value to customers.

What your responsibilities will look like :

Develop and implement comprehensive customer success enablement programs that drive company objectives and enhance team performance.

Design and deliver engaging training sessions, workshops, and learning materials for customer success teams.

• Build and maintain scalable onboarding programs for new Customer Success Managers (CSMs).
• Work closely with CS leadership to identify knowledge gaps and develop targeted training initiatives.
• Collaborate with cross-functional teams, including Sales, Support, and Product, to align enablement strategies.
• Continuously monitor, assess, and optimize enablement programs using feedback and performance data to drive ongoing improvement.

Here is what will qualify you for the role :

• At least 3 years of experience in customer success, onboarding, implementation, or account management roles.
• Proven experience creating scalable, impactful enablement programs for customer-facing teams.
• Strong presentation and communication skills with the ability to simplify complex concepts.
• Experience using Learning Management Systems (LMS) and other digital training tools.

What will make you stand out :

• Experience in a SaaS or AI-driven organization, especially in a fast-paced, growth-oriented environment.
• Familiarity with adult learning methodologies and best practices for corporate education.
• Strong analytical skills to measure enablement program success through data and KPIs.
• Ability to tailor training programs to different learning styles and diverse team needs.

Do you think you can bring this role to life? Or add your own color? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.

Send us your application, we want to hear from you! / Send us your application, we want to know what you're all about!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

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Absolutely! This is a question women and under-represented groups ask themselves more often than the rest of the population.

Don't underestimate yourself, we are not looking for someone perfect but for someone who is motivated, capable and who will thrive in this position.

Allow us to discover you!

Coveo is a Quebec-based company, pioneer in AI-powered search and recommendations. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees.

Coveo combines unified content, unified interactions behavioral data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centers and intranets efficient, effortless, content-rich, thus boosting conversion.

If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored.

This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people.

We love a good challenge, and we never say no to an opportunity to learn and develop new cutting-edge skills.

In-person

This role requires you to be in the office full-time, whether it be at our Quebec, Montreal, Weert, or London locations.

Our modern infrastructures are designed to enhance cross-team collaboration and promote overall well-being.

Hybrid

Our offices in Quebec City, Montreal, London and Weert are designed to foster collaboration and your well-being. We gather there on our pillar days two times a week to strengthen in-person interactions and encourage creativity, all while providing you with the flexibility of a hybrid environment.

Remote

We hire from all over the world because the diversity of backgrounds fuels our continuous innovation. Our benefits will enable you to work comfortably from home, but you may be required to travel to attend our in-person team-building events.