Search jobs > Vancouver, BC > Service management manager

Senior Manager, Infrastructure & Service Management, CNB Internal Audit

Royal Bank of Canada>
VANCOUVER, Canada
Full-time

Job Summary

Job Description

Senior Manager, Infrastructure & Service Management, CNB Internal Audit

What is the opportunity?

City National Bank (CNB) is a subsidiary of RBC and headquartered in Los Angeles, California. It is the 30th largest bank in the United States and offers a full complement of banking, trust and investment services through 75 offices across the US.

In this role, you will be an RBC employee based out of RBC Internal Audit’s Vancouver office but fully support the CNB IT Internal Audit team.

The Senior Manager, Infrastructure & Service Management, reporting to the Director, Infrastructure & Service Management (CNB IA), will provide independent, objective assurance over the design and operation of CNB's IT risk management practices, governance processes and the system of internal controls.

You will facilitate audit execution relating to IT Infrastructure and Service Management. This includes leading and executing audit activities with an IT audit scope where there is an impact to CNB and its subsidiaries / management affiliates.

You will also provide support in responding to external auditors and US regulators to meet the evolving demands of the US regulatory environment and heightened expectations of Internal Audit.

This includes the coordination of IT related regulatory continuous monitoring, coordination of IA responses to US regulatory examinations, and the verification of CNB IT regulatory issues.

What will you do?

  • Plan, lead and execute on the annual Audit Plan for CNB Infrastructure & Service Management audit universe, ensuring that audits conform to local and global regulatory and internal audit requirements.
  • Supervise and implement the execution of the audit plan and ensure effective audit practices for traditional and continuous audits.

Collaborate with broader Global RBC and CUSO IT teams and departments to achieve the plan (where needed).

Make recommendations to clients on control deficiencies and follow up to ensure significant deficiencies are corrected.

Assist business management to develop appropriate action plans to address identified deficiencies, and ensure corrective actions are implemented in a timely manner to effectively address the issues.

  • Plan and execute complex and confidential / special audit projects enterprise wide as requested by senior management of the Bank.
  • Communicate trends in risk and control issues to senior management on the results of ongoing reviews of the businesses that are key relationships, or any other business as requested.
  • Provide support for CNB IT and US-wide regulatory requests, responses and meetings.
  • Build, direct, counsel, and instruct staff assigned to an engagement and review audit plan, findings and reports for sufficient scope and for accuracy.
  • Develop capability of team use of analytic tools to widen scope of assurance.

What do you need to succeed?

Must-have

  • Bachelor's degree or equivalent.
  • Minimum 7 years banking / audit experience within Information Technology, with IT service management and IT risk management audit experience, including in-depth knowledge of Service Management (ITIL) and IT Operations (Technology Lifecycle Management, Service & Asset Management, Backup and Recovery, Telecommunications, etc.

Cloud Technologies (IaaS, PaaS), Web & Application Hosting, Microsoft Azure, and AWS.

  • Minimum 5 years of business experience in a financial institution or technology company, dealing with multiple business platforms, business processes, geographies, and legal entities, and with in-depth knowledge of financial services banking technology and related risks.
  • Minimum 5 years of Audit experience (strategic planning through reporting) in a senior leadership role with a current working knowledge of Internal Audit practices, policies, procedures and systems.
  • CISA, CISM, CISSP and / or CIA designation.

Nice-to-have

  • Knowledge of US regulatory requirements and industry best practices.
  • Experience with data analytics including developing predictive hypotheses, directing data scientists, interpreting data extracted from Advanced Analytics (e.

g. use of data visualization and reporting), and in incorporating analytics into the traditional audit programs and continuous auditing.

  • Advanced ability to translate technical control issues into non-technical explanation such that the non-technical report reader can easily grasp the risk and controls.
  • Demonstrated experience in leading in a matrixed organization, including the ability to multitask and prioritize activities across borders and cultures, and influence a wide variety of senior executives in enterprise-wide groups.

Experience managing large, highly complex or strategic projects (thematic audits) that impact the organization as a whole.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
  • Leaders who support your development through coaching and managing opportunities
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Opportunities to do challenging work
  • Flexible work / life balance options

LI-Hybrid

LI-POST

Job Skills

Adaptability, Auditing, Commercial Acumen, Detail-Oriented, Internal Controls, Interpersonal Relationship Management, Multi-Level Communication, Organizational Savvy and Politics, Results-Oriented, Waterfall Project Management

Additional Job Details

Address :

885 GEORGIA ST W : VANCOUVER

City : VANCOUVER

VANCOUVER

Country : Canada

Canada

Work hours / week : 37.5

37.5

Employment Type : Full time

Full time

Platform : INTERNAL AUDIT

INTERNAL AUDIT

Job Type : Regular

Regular

Pay Type : Salaried

Salaried

Posted Date : 2024-11-15

2024-11-15

Application Deadline :

2024-12-31

Note : Applications will be accepted until 11 : 59 PM on the day prior to the application deadline date above

I nclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com .

8 hours ago
Related jobs
Royal Bank of Canada>
Vancouver, British Columbia

The Manager, Infrastructure & Service Management, reporting to the Director, Infrastructure & Service Management (CNB IA), will assess risks, develop detail audit programs, identify data analytic opportunities, execute audit programs, analyze results of testing performed, and effectively communicate...

EY
Vancouver, British Columbia

As a Senior Manager, you will be a professional member of our Financial Accounting Advisory Services (FAAS) team. As a Senior Manager, you will help finance leaders address the challenges and ongoing changes facing their business and manage the resulting repercussions on the accounting and finance f...

Aritzia
Canada, Canada

As the Manager, Talent Management, you will play a pivotal role in supporting management and leaders to create a passionate, integrated environment for employees, while driving effective fulfillment of employee relations responsibilities and compliance requirements in the day-to-day operations of th...

EY
Vancouver, British Columbia

As a Senior Manager within EY-Parthenon you will help make that happen. As a Senior Manager in WCAS, you will be a vital member of the team leading and executing projects designed to drive business transformation and realize value for our clients. Senior Managers on our team typically work with exec...

Vancity
Vancouver, British Columbia

Oversee identity lifecycle management, including user provisioning, de-provisioning, and role management across all systems. Coordinate user access audits with the IT GRC and Enterprise Risk Management teams to validate appropriate access is in place. Relevant certifications such as Certified Inform...

KPMG
Canada, Canada

Collaborate closely with the KPMG Senior Project Manager to support project tasks and deliverables, encompassing planning, budgeting, performance tracking, gap analyses, progress reporting, and risk and resource management. Building on the success of our practice, we are seeking talented and energet...

Aritzia LP
Burnaby, British Columbia

As the Manager, Talent Management, you will play a pivotal role in supporting management and leaders to create a passionate, integrated environment for employees, while driving effective fulfillment of employee relations responsibilities and compliance requirements in the day-to-day operations of th...

KPMG
Canada, Canada

We are looking for a Senior Manager to join our dynamic team. KPMG Enterprise is looking for a well-rounded experienced Senior Manager to join our growing group in Kelowna. In this role, you will work directly with clients, staff and partners to deliver non-audit assurance, accounting and tax servic...

Graham
Vancouver, British Columbia

The Senior Project Manager reports directly to the Operations Director and will have an in-depth knowledge of Infrastructure/Civil construction projects. Graham is an employee-owned construction solutions partner that services the buildings, industrial, infrastructure, water and project finance...

Norton Rose Fulbright
Vancouver, British Columbia

Maintain supplier documentation, including ensuring contract changes, reports, notices and relevant supporting materials are stored with controlled access Drive actions, minutes, management pack preparation and associated execution from the vendor and internal governance forums Model contracted char...