Job Description
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- Identify and Resolve System Issues
- Develop Systems
- Document Work
- Manage Projects
- IT Engineers are often called upon to act as a project manager. They often oversee IT staff and coordinate with vendors and internal users when implementing a new system.
They may be required to setup meetings, present information and order supplies and equipment when working on a project.
- Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates / individuals involved
- Act as the initial point of contact for all computer and system related concerns from clients or other employees
- Assist management in creating training materials pertaining to computer troubleshooting and usage
- Organize and file documentation pertaining to warranties and instructional guides for computer hardware
- Maintain a working log detailed all required system updates, as well as date of completion
- Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
- Resolve technical issues related to network interruptions
- Actively update, maintain and monitor all aspects of computer networks
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