Senior Manager, FM Transitions & Integrations

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses.

Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.

Further information is available at

SUMMARY

The Senior Manager, FM Transitions & Integrations will work collaboratively with all functional work streams, as well as integration and transition project teams, to develop, manage and report on detailed transition and integrations plans.

The Manager, FM Transitions & Integrations is the main point of contact for managing transitional and integrations change initiatives, while maintaining responsibility for project costs, schedule, scope, deliverables, and potential risks and / or known issues.

Managed projects for this role include corporate initiatives, system implementation and enhancement deployments, new client business, existing client renewals and transformations, and transition-out type activities.

The Manager, FM Transitions & Integrations will also be responsible for maintaining action and risk registers and managing overall timelines in support of successful transfer of service ownership to BGIS from the client, or its existing service provider, or integration of client contracts to BGIS through acquisitions.

The role of will also support any transition-out activity that may take place.

KEY DUTIES & RESPONSIBILITIES

Oversight and Management

Works with Director, Transitions to provide governance updates to the Senior Leadership Team on all transition, integration, and migration activities.

Works with Director, Transitions to plan the resourcing for all projects.

Project Management

• Responsible for ensuring project objectives are successfully met.
• Prepares and conducts all presentations at the Executive Steering Committee level.
• Executes project and change management planning.
• Follows up with workstream leads on a continuous basis for project plan updates.
• Facilitates internal weekly status update meetings and Executive Steering Committee Meetings.
• Makes decisions on issues / discrepancies escalated from workstream leads.
• Documents RAID updates from workstream leads during weekly status update meetings.
• Creates and maintains all project artifacts (Project Charter, Project Plan, RAID Log, Change Requests, Executive Steering Committee Updates,
• Maintains document repository for all required client data.
• Tracks and manages project change requests related to scope, budget, schedule, etc.
• Monitors, controls, reports, and evaluates project outcomes.
• Reviews monthly expenditures against budget with Financial Analyst.
• Coordinates and approves temporary resource requests from workstreams.
• Utilizes waterfall, agile, and hybrid tools and methodologies for successful project execution.
• Provides mentorship and best practices to other team members within the department.

Transition and Migration

• Estimate the transition costs for inclusion to the overall transition costs as reflected in the pro forma and transition budget for each project.
• Support Business Development activities through communicating and demonstrating the transition process.
• Incorporate a high degree of Change Management principles and tactics to communicate the value and benefits of the transition or migration to a new platform.
• Planning and scheduling the work of Facility Management Office (FMO) staff, including staff from adjacent departments, to support and implement transitions and migrations.

Concerned parties Relationship

• Works closely with all relevant concerned parties (., Senior Management, Business Development, Client Representatives, Workstream Leads, and Account Leads) throughout the project lifecycle to identify and mitigate project and service-related issues.
• Ensures all discovery sessions between multiple concerned parties groups are completed in a timely manner to identify data requirements and gaps, process creation requirements and changes, etc.
• Provides cross-functional coordination of workstream leads and Senior Management when mitigation strategies are required.
• High level of collaboration with the adjacent FM divisions including the Operations Centre team, and Self Perform Technician team
• High level of collaboration with the key workstream outside of the FM workstream and especially Strategic Souring (acquiring and setting up service vendors), and Finance (Procure to Pay and Finance Operations).
• Participate in forums including Senior Operations Leaders meeting, Monthly Operations Leaders meetings, and FMO steering committee meetings to solicit feedback, communicate changes, and drive engagement between client account staff and the FMO team.
• Escalates potential risks and / or known issues to the Director of Client Integrations and Transitions, Account Lead, Executive Sponsor, and Executive Steering Committee based on critical path milestones.

Change Management

• Completes risk, impact, and concerned parties assessments as required.
• As part of the change management strategy and approach, collaborates with various workstream leads, Account Team members, and Client Representatives to document and highlight significant changes between previous and current systems, tools, and processes.
• With the assistance of the Program Coordinator, solicits and coordinates subject matter expertise in respective workstreams to deliver appropriate and thorough training to directly impacted BGIS and client team members as well as targeted communications.
• Ensures Communications Plan, Training Plan, and Lessons Learned Sessions are completed during each project at a minimum based on required level of change management activities.
• PROSCI Certified Change Management Practitioner or equivalent designation is an asset but not required.
• Certified Agile Practitioner (PMP-ACP) or equivalent Agile designation is an asset but not required.

KNOWLEDGE & SKILLS

• University or College degree / certification.
• Strong interpersonal skills and the ability to communicate and present information to all levels within the organization including executives, tradesmen, management, clients, and external parties.
• Demonstrated Project Management experience and expertise and with project management tools such as Microsoft Project.
• Demonstrated ability to achieve results through influence as opposed to authority. This is a key requirement to effectively work with many adjacent workstreams.
• Strong organizational, prioritization, time management and multi-tasking skills as well as strong written and verbal communication skills.
• Ability to define problems, collect data, establish facts, and draw conclusions.
• Facility Management experience with a demonstrated interest and expertise in implementing and operating Facility Management technology platforms is an asset.
• Bilingual (English and French) would be considered an asset.
• Ability to manage multiple assignments simultaneously.
• Problem solving and conflict management skills.
• Software proficiencies related to the assignment MS Excel, PowerPoint, Word, Project, Visio, Outlook; etc.
• Experience in the delivery of outsourced services and ideally in integrated facility management services.
• Demonstrated ability to lead, and work with, cross-functional teams, including senior-level individuals across North America and Europe

Licenses and / or Professional Accreditation

The following accreditations would be considered an asset :

• Project Management Institute Accreditation preferred
• PROSCI Certified Change Management Practitioner or equivalent designation is an asset but not required.
• Certified Agile Practitioner (PMP-ACP) or equivalent Agile designation is an asset but not required.

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR.

Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

BGIS est un employeur qui respecte l'égalité des chances et nous vous invitons à postuler pour un poste chez nous ! Si vous avez besoin d'un accommodement pendant le processus de recrutement, veuillez nous contacter à askHR.

En cas de demande d'accommodement, nous discuterons avec le candidat en question et fournirons, ou ferons en sorte de fournir, un accommodement approprié d'une manière qui tiendra compte des besoins d'accessibilité du candidat en fonction de son handicap.