user support technician

Schindler Consulting
Richmond Hill, ON, CA
$28,85 an hour
Permanent
Full-time
  • Education : College / CEGEP
  • Experience : 1 year to less than 2 years

Tasks

  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations

Computer and technology knowledge

  • Information Technology Infrastructure Library (ITIL)
  • Internet
  • Desktop applications
  • File management software
  • Communication software
  • MS Windows

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Attention to detail
  • Sitting

Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • Work Term : Permanent
  • Work Language : English
  • Hours : 30 hours per week
  • 1 day ago
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