- Durée de l'emploi : Permanent
- Langue de travail : Anglais
- Heures de travail : 32 to 35 hours per week
- Education :
- Expérience :
Education
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Work setting
Computer hardware or software retailer / wholesaler
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
Supervision
1 to 2 people
Computer and technology knowledge
- Android
- Linux
- Unix
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Extranet
- Intranet
- Internet
- Desktop applications
- File management software
- Security software
- Multimedia software
- Wireless networks
Transportation / travel information
Public transportation is available
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Handling heavy loads
- Physically demanding
- Manual dexterity
- Attention to detail
- Ability to distinguish between colours
- Sitting
- Combination of sitting, standing, walking
- Standing for extended periods
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Honesty
Experience
- 1 year to less than 2 years
user support technician
Provide business systems, network and Internet support to users in response to identified difficulties. Respond to users experiencing difficulties with computer. Provide advice and training to users in response to identified difficulties. Supervise other technical support workers in this group. ...
Service Desk Technician to End User Support
The Service Desk and End User Support Technician is also expected to be scheduled to be part of the phone support team during the later portions of the day to ensure proper coverage. Service Desk Technician 2/End User Support. The Level II Service Desk Technician’s role is to ensure proper computer ...
user support technician
Provide business systems, network and Internet support to users in response to identified difficulties. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in re...
user support technician
Provide business systems, network and Internet support to users in response to identified difficulties. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in re...
user support technician
Provide business systems, network and Internet support to users in response to identified difficulties. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and m...
user support technician
Provide business systems, network and Internet support to users in response to identified difficulties. Consult user guides, technical manuals and other documents to research and implement solutions. Collect, organize and maintain a problems and solutions log for use by other technical support analy...
user support technician
Provide business systems, network and Internet support to users in response to identified difficulties. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in re...
user support technician
Telecommunications technology/technician. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. ...
user support technician
Provide business systems, network and Internet support to users in response to identified difficulties. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in re...
user support technician
Provide business systems, network and Internet support to users in response to identified difficulties. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in re...