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Entry level data entry • brandon mb
Service & Warranty Administrator
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Maxim Truck and TrailerBrandon, MB- Full-time
Service / Warranty Administrator
225 Middleton Ave
Brandon, MB R7C 1A8
Do you excel in customer service and problem solving? Do you have experience in customer service industry or the heavy-duty industry? Are you numbers-oriented with experience in invoicing? If so, this could be the position for you!
Hours : Monday to Friday, 8 : 00 AM to 5 : 00 PM (or as required)
Responsibilities :
- Submits & monitors warranty service claims, claim corrections, and investigates the variances. Tracks discrepancies and maintains files. Posts vendor credits.
- Advises on warranty parameters and when warranty work impacts customer service or payment.
- Monitors Parts Return in in the system, and distributes parts return sheets to branches.
- Tracks core returns, and processes core credit invoices for claims having cores requested back by vendor.
- For repair order billing, create invoices. Reconciles sublet accounts, and follows up regarding unfinished repairs.
- Intakes internal and external customer requests.
- Intakes the unit upon its arrival at Maxim. Upselling of services as applicable.
- Conducts in-depth interviews for complaints; determines if the customer complaint may result in a warranty repair and alerts the shop.
- Completes closing paperwork and outtake procedures
- Assisting front counter as customer demand requires
- Responds to customer questions or concerns about warranty.
What you need to succeed in this role :
Why choose Maxim?
More about us :
We provide quality transportation equipment, parts, and service to our customers. Headquartered in Winnipeg, Manitoba, we are a full service truck and trailer equipment dealer with 17 locations from Vancouver to Montreal. We are proud to be a Canadian company with almost 500 employees in business for over 40 years.
Why not join the Maxim team? Apply today!