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Billing specialist Jobs in Niagara Falls, ON

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Billing specialist • niagara falls on

Last updated: 5 hours ago
  • Promoted
Technical Account Manager (TAM)

Technical Account Manager (TAM)

SkimmerON, Canada
Full-time
Skimmer is on a mission : to modernize the pool and spa service and repair industry.We're a private equity-backed company with 7000+ customers using Skimmer's pool service software and running their...Show moreLast updated: 1 day ago
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Marketing Sales Specialist

Marketing Sales Specialist

Best Version MediaNiagara Falls, Ontario
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YOUR YEAR! Make a change today that brings you better flexibility, a vibrant workplace culture, and a chance to work with purpose. We are designed, printed, written, and distributed by Canadians in ...Show moreLast updated: 30+ days ago
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Tech Specialist

Tech Specialist

Infinity SolutionsON, Canada
Full-time
Quick Apply
About the Role and Job : Position : PEGA BSA Location : Toronto Type of Hire : FTEShow moreLast updated: 12 hours ago
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technical sales specialist

technical sales specialist

Conval Process Solutions IncON, Canada
Full-time
On site : Work must be completed at the physical location.There is no option to work remotely.This position is classified as a green job, as it involves tasks and responsibilities contributing to po...Show moreLast updated: 5 hours ago
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Business Development Specialist

Business Development Specialist

Environmental 360 Solutionsontario, Canada
Full-time
Founded in 2018, Environmental 360 Solutions (E360S) is dedicated to becoming North America's leading and most trusted environmental management company. Growing through acquisition and Organic growt...Show moreLast updated: 9 days ago
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Inside Sales Specialist

Inside Sales Specialist

Net2Source Inc.st catharines, on, Canada
CA$21.39 hourly
Full-time +1
Please find the below job description and let me know the best possible time to connect with you.You can directly call me back at. Job Title : Inside Sales Account Representative.Paid Training start ...Show moreLast updated: 9 days ago
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Purchase Specialist

Purchase Specialist

Lucas James Talent PartnersRegional Municipality of York, ON, Canada
Full-time
The Purchasing Specialist plays a key role in assisting the operations team with the procurement of materials, supplies, and services at the best possible terms for the organization.This includes t...Show moreLast updated: 14 days ago
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Senior Marketing Specialist

Senior Marketing Specialist

Trapeze Groupontario, Canada
Full-time
Are you an enthusiastic marketer excited by the opportunity to drive awareness for technology solutions in the public transit industry? Do you have experience managing successful strategic marketin...Show moreLast updated: 5 days ago
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Digital Marketing Specialist

Digital Marketing Specialist

ScotlynnNorfolk County, ON, Canada
CA$50,000.00–CA$75,000.00 yearly
Full-time
Please note this is an onsite position - eligible candidates must be able to reliably commute to Vittoria, ON for this position. With the continued growth in the industry, Scotlynn is currently hiri...Show moreLast updated: 11 hours ago
Billing Administrator

Billing Administrator

Meridia Recruitment SolutionsOntario
CA$55,000.00–CA$60,000.00 yearly
Reporting to the Manager, Billing, the Billing Administrator is responsible for the complete billing cycle from prebill generation to submission of bills into clients’ billing systems in accordance...Show moreLast updated: 30+ days ago
Billing Administrator

Billing Administrator

Matthews InternationalON, CA
The Billing Administrator performs all functions related to a billing admin, including compiling, computing, accounting recording and distribution , support the unique and specific admin billing fu...Show moreLast updated: 30+ days ago
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Remote Benefits Specialist

Remote Benefits Specialist

Spade RecruitingNiagara Falls, Ontario
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We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day pr...Show moreLast updated: 30+ days ago
Inventory Specialist

Inventory Specialist

Leading EdgeOntario, Canada
Full-time
Quick Apply
Job Title : Inventory Specialist.The Inventory Specialist is responsible for accurately managing and controlling inventory levels, ensuring compliance with company policies and procedures, and provi...Show moreLast updated: 30+ days ago
Controls Specialist

Controls Specialist

Magnum HuntOntario
CA$34.00–CA$40.00 hourly
Permanent
To perform controls programming, detailing and limited design, field, and start up duties.To effectively manage and track own work flow. To provide others with required sketches, markups, and direct...Show moreLast updated: 30+ days ago
Billing & Collections Manager

Billing & Collections Manager

ApryseOntario, ON, CA
CA$50,000.00–CA$60,000.00 yearly
Remote
Full-time
This role will be responsible for the strategic vision for the company’s standardization of our billing and collection processes while working alongside operations in an enterprise-wide integration...Show moreLast updated: 30+ days ago
Implementation Specialist

Implementation Specialist

BridgitON, CA
Remote
Full-time
Quick Apply
The construction industry is facing a.The industry is at an inflection point where they must reimagine talent and modernize their people strategy. Bridgit is the category leader for workforce planni...Show moreLast updated: 30+ days ago
Reimbursement Specialist (Customer Service Specialist)

Reimbursement Specialist (Customer Service Specialist)

CB CanadaOntario, Canada
CA$55,000.00 yearly
Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference.A...Show moreLast updated: 30+ days ago
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Employee Relations Specialist

Employee Relations Specialist

Empire LifeOntario, Canada, Canada
Full-time
Senior Employee Relations Specialist / Human Resources Generalist.Location : Hybrid - Kingston / Toronto.Empire Life is looking to hire an Employee Relations Specialist / Human Resources Generalist to...Show moreLast updated: 18 days ago
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Documentation Specialist

Documentation Specialist

Brunelontario, Canada
Full-time
Regulatory Affairs Documentation Specialist (renewable contract).We are currently hiring a Documentation Specialist – Regulatory Affairs for our client based in Toronto. The Documentation Specialist...Show moreLast updated: 9 days ago
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DevOps Specialist

DevOps Specialist

HCLTechOntario, Canada
CA$90,000.00–CA$100,000.00 yearly
Full-time
Role Title : Senior DevOps Engineering Specialist.Hybrid - 3 days a week Tue, Wed & Thur from Toronto or London or Winnipeg. Candidates must be eligible for Protected B clearance.Min 5+ years of mult...Show moreLast updated: 26 days ago
Technical Account Manager (TAM)

Technical Account Manager (TAM)

SkimmerON, Canada
1 day ago
Job type
  • Full-time
Job description

Skimmer is on a mission : to modernize the pool and spa service and repair industry. We're a private equity-backed company with 7000+ customers using Skimmer's pool service software and running their businesses the modern way. But we're not stopping there (there are over 70,000 pool service companies in this surprisingly large "niche" space).

Our customers love us almost as much as we love them (check out our reviews and our NPS score of 68!)

We're looking for big thinkers with small egos, so let's dive in!

Our Values : At Skimmer we

  • Realize our customers' success is our success
  • Build humble, diverse teams who have fun winning
  • Drive results with urgency
  • Earn trust through transparent communication

The Technical Account Manager (TAM) at Skimmer is responsible for supporting Account Managers with billing customers and enabled prospects. The TAM plays a critical role in ensuring successful onboarding, training, and launch support for customers adopting Skimmer Billing. The TAM will assist existing Skimmer customers to maximize the usage of Skimmer billing to improve their cash flow and operational efficiency.

The TAM works cross-functionally with the AMs (when necessary CS), product, and support teams to provide expert knowledge and technical insight into Skimmer billing, ensuring a smooth transition for new (AM) billing customers and, in some cases, helps to retain and grow existing ones.

What You'll Do

  • Customer Onboarding & Training :
  • Lead onboarding sessions for new enabled customers, focused on educating them on Skimmer's billing platform
  • Conduct training sessions for AM enabled customers to demonstrate the benefits and usage of Skimmer Billing
  • Support with the development and maintenance of onboarding materials and technical documentation to support customer education
  • Implementation :
  • Assist customers with the implementation and setup of Skimmer Billing, ensuring the solution is tailored to meet their specific business needs
  • Ensure timely and accurate configuration of billing settings
  • Resolving Billing Issues :
  • Assisting team members with complex billing situations, which includes investigating and helping solve unhealthy billing accounts
  • This may also involve acting as a liaison between clients and internal billing teams to address invoicing errors, QBO Sync errors, disputes, or other challenges
  • Account Manager and Success Manager Support :
  • In some cases, you may need to partner with Account Managers to support billing prospects through the technical aspects of the sales process
  • Customer Billing Success & Retention :
  • Monitor the adoption and usage of the billing platform to 60% of TPV threshold
  • Provide insights and recommendations to improve the customer experience and increase retention rates for billing customers
  • You will also have a kick-ass time!
  • Key Performance Indicators (KPIs) for this role

  • Onboarding completion rate : percentage of customer successfully onboarded to Skimmer Billing within the target timeframe (30-60 days from enabled)
  • Billing adoption rate : percentage of customers using Skimmer Billing who adopt within 2 months of onboarding
  • Churn rate of Billing customers : percentage of customers retained over a defined period (quarterly)
  • Expansion revenue contribution : percentage of TPV facilitated by TAM support, service locations assisted by the TAM, percentage of TPV saved by high contracting customers
  • Requirements

  • 2+ years in customer-facing roles, customer success / account management, and / or sales experience preferred
  • 1-2 years of merchant processing experience preferred
  • A customer value, ROI, and business outcome-driven mindset
  • Skills in product training, and comfortable "re-re-selling" the customer on Skimmer
  • Strong de-escalation and problem-solving skills
  • Highly skilled in written and verbal communication
  • Proven ability to multi-task and manage multiple projects at a time with strong attention to detail
  • Self-starter mentality that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others
  • Proficient with CRM systems like HubSpot
  • Experience with Quickbooks Online (QBO) preferred
  • Proficient in Excel / Google Sheets
  • A passion for ensuring customer success and fostering positive relationships
  • Benefits

  • Competitive base pay + commisison
  • Company equity
  • Generous medical, dental, and vision plans
  • Immediate access to 401(k) / RSP with company match
  • Flexible PTO (MINIMUM of 10 days required every year)
  • 12 weeks paid parental leave for birthing parent, 6 weeks paid leave for supporting partner in the US
  • Remote work friendly (Skimmer HQ is in Austin, but you're welcome to work wherever you're most productive - over 3 / 4 of our team is fully-remote)
  • Comprehensive learning and development budget
  • A manager dedicated to your development
  • At Skimmer we're deeply committed to building a diverse and inclusive workplace. We're proud to be an equal opportunity employer, seeking to identify and onboard people from all walks of life. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

    We also acknowledge that there is no "perfect" candidate - if you fulfill a few of the requirements, believe this is a role you would be excited about on a daily basis, and resonate with our culture, we encourage you to apply! #J-18808-Ljbffr