Pharmacy Operations Manager
THE ROLE IN A NUTSHELL
- Management and oversight of the Pharmacy & Clinic Operations Support Team
- Creating, documenting, optimizing workflows, SOP, and processes to ensure efficient, timely, and effective operations to fulfill patient pharmacy orders on an ongoing basis.
- Develops and leads operational efficiency to support the recurring needs of biologics patients and toxin patients
- Managing and overseeing the recruiting, hiring, onboarding, and training of personnel
- Taking a lead towards continuous improvement initiatives, ongoing training, and optimization of cross-functional collaboration between the dispensary, nursing, logistics, lab, and OnePoints, toxins and external stakeholders (communication with PSPs, other pharmacies, MDs, patients, etc.)
- Ensuring a high-level of customer service standards and patient experience on an ongoing basis with respect to fulfilling patient orders and customer interactions (quality of interactions; telephony, etc.)
- Implementing and optimizing use of new software solutions.
- Enhance Pharmacy Operations and transformation into a more process-oriented operations
- Adopting and championing the implementation of new software solutions for the team and optimizing staff usage on an ongoing basis
- Functioning as a pharmacist in the dispensary 1 day bi-weekly, to contribute to patient care activities and checking of prescriptions for technical, financial, and clinical quality (flexible)
- Other special projects and duties assigned by the Director of Pharmacy Operations as defined within the scope of the role
WHO WE'RE LOOKING FOR
- A university degree in Pharmacy
- Must be a licensed, registered Pharmacist in good standing with the Ontario College of Pharmacists.
- 2 to 5 years of people leadership experience
- 2 to 5 years of working in specialty pharmacy, pharmacy, or healthcare operations
- Strong working knowledge of the regulatory and competitive environment for prescription drugs and pharmacy benefits; awareness and ability to anticipate key trends
- Excellent analytical, listening, verbal and written communication skills.
- Knowledge of medication, dosage measurement, pharmacy law and medical terminology
- Strong knowledge of financial and operational aspects of pharmacy
- Experience with pharmacy software Kroll is an asset
- Previous experience with Google Suite, Microsoft Excel, Word, and Outlook is an asset
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