Manager, Residential Operations

Job Description

Summary : The Manager, Residential Operations will be responsible for the professional management and administration of an assigned portfolio of properties.

What you’ll get to do :

• Supervise, manage, provide leadership and support to staff in order to drive results and achieve top performance.
• Develop building management processes to meet client requirements.
• Perform regular inspections of common areas, building exteriors, and landscaping of assigned properties
• Communicate effectively with all residents and other external parties in a timely manner while ensuring that any areas of concern are addressed promptly and thoroughly.
• Ensure effective and sustainable maintenance and repairs as required
• Plan and manage replacement of major capital expense items such as HVAC system, roof systems and parking lot surfaces.
• Effectively ensure on-site work completion and approve invoices for all services required to maintain the properties.
• Ensure that properties' performance meets or exceeds set goal and meets the requirements for financial return on each property
• Participate in the timely preparation of reports, budgets and analyze operating variances as needed
• Institute collection procedures of late-paying tenant accounts
• Stay current with new technologies, systems and procedures related to property management and work required skills
• Create opportunities for cost-reductions through innovation and research.
• Build sustainable relationships with staff, clients, stakeholders, co-workers, and vendors
• Be an active participant to meetings and offer recommendations / ideas on projects and processes.
• Other duties as assigned

Who you are :

• Minimum five (5) years property management experience in residential high-end properties
• Graduate and / or certificate / degree in business administration, real estate finance, CPM, IHM or related field.
• Knowledge of applicable provincial and municipal legislation including the Residential Tenancies Act
• Computer literacy, including effective working skills of MS Office, and knowledge of Yardi Prior managerial experience required.
• Sound leadership, staff management, and teambuilding skills.
• Effective written and verbal communication skills as well as presentation skills.
• A well-defined sense of diplomacy, conflict resolution, and people management skills.
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
• preferred
• Able to build and maintain lasting relationships with corporate departments, key business partners, and stakeholders.
• Ability to follow through and complete overlapping projects.
• High degree of resourcefulness, flexibility, and adaptability.
• Strong customer service and troubleshooting skills.
• Valid driver's license required
30+ days ago