You will be responsible for repairs and follow up on support requests to ensure that our products are 100% functional and that their performance meets our customers' expectations.
MAIN RESPONSIBILITIES
- Perform repairs on Kinova products;
- Electronic defect analysis;
- Soldering and repair of electronic components;
- Mechanical repairs;
- Take charge of customer returns concerning robotic products and ensure complete follow-up of the internal process in place;
- Carry out the tests required to reproduce the problems reported by the customer, complete the analyses to determine the defective components and carry out the necessary maintenance, repairs and upgrades;
- Carry out the necessary tests and calibrations to ensure the conformity of our robotic products to their original specifications, and follow up with the production engineering group;
- Complete internal documentation required to comply with ISO 13485 standards;
- Contribute to the implementation and support of internal processes.
POSITION REQUIREMENTS
- College diploma (DEC) in electronics or other relevant experience;
- One year of relevant experience;
- Experience or interest in after-sales service;
- Interest in new technologies;
- Ability to work in a team;
- Excellent interpersonal skills;
- Sense of priority and urgency
- Fluency in English / French (oral and written).
ASSETS
Programming skills.
WHAT WE OFFER
- Competitive salaries;
- Group RRSP with employer contribution;
- Group insurance paid at 50% by Kinova;
- Stable schedule;
- Up to 4 weeks of vacation;
- Personal days off in addition to vacation;
- Snacks, coffee, and fresh fruit at all times;
- A dedicated and great work team;
- A state-of-the-art environment;
- A company culture focused on the development of each individual;
- Free parking;
- Electric vehicle charging stations;
- Regular social and sporting events;
- And much more, but you'll have to meet us to learn more...
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