Director of Digital CRM Platforms will lead the delivery and evolution for the platforms team members use to market, onboard, and originate products. - DIREC005339

Our Financial Services client is seeking a Director of Digital CRM Platforms will lead the delivery and evolution for the platforms team members use to market, onboard, and originate products. - DIREC

This is a Permanent role, Remote

Must Have :

• 10+ years of digital product delivery , and / or sales product leadership within Financial or Banking industry
• Proven track record of enabling delivery in an Agile COTS (commercial off the shelf system) environment.
• Vendor partner management and demonstrated experience in vendor negotiation and contract and SLA management.
• COTS legacy systems transformation
• MS Dynamics CRM platform
• Agile transformations within a complex, multi-product technology organization
• building and launching cross-organization products and services.
• University degree in the field of computer science / engineering or information technology or equivalent

Responsibilities

1. Planning and Strategy

• Contributes to and executes the digital sales platforms multi-year technology strategy and roadmap.
• Works with stakeholders and external partners to ensure alignment with the enterprise business strategy, objectives and key results.
• Works closely with other platform and architecture teams to assess suitable technology architecture, influencing definition and design.
• Leads sales platform design and development, including refining platform requirements and delivery of scalable platforms in an agile environment.
• Provides thought leadership to formulate and scale minimum viable platforms.

2.Operational Management

• Leads the technology build of a new COTS LOS platform and the technology build and integration of a MS Dynamics CRM platform.
• Leads the technology build and integration of pricing and other tooling used for attraction, onboarding, and retention of members.
• Leads the legacy transformation within the digital sales platform’s roadmap.
• Leads microservices based development and application scaling / containerization.
• Utilizes appropriate agile tooling to further develop DevOps CI / CD practices.
• Establishes and overseas production support processes for servicing platforms, ensuring maximum uptime and rapid resolution of issues.
• Implements monitoring and incident management tools to proactively identify and address potential problems.
• Monitors vendor performance and delivery ensuring compliance

3.Leadership

• Builds, inspires, retains, and leads a high performing technology team.
• Mentor, coach, and support the technology talent pool to deliver on the organization’s people strategy with a keen eye for developing future talent.
• Oversees the technical team to take the digital platform concepts from ideation through validation, measurement, and iteration.
• Continuously motivates the team and drives ongoing improvements through measurable goals, training, and team optimization.
• Promotes the culture of transparency, ownership, and innovation across the teams.
• Nurtures and develops a highly engaged, diverse, and capable workforce to effectively execute the digital servicing roadmap and build great relationships with members.
• Fosters a culture of coaching, mentorship, agile learning, communication, and cross-functional collaboration.
29 days ago