Manager, Client Experience - Healthcare

Manager, Client Experience (HEALTHCARE)

Weber Shandwick is currently seeking a Manager to join our growing healthcare team in Toronto.

We're looking for a team player with 3-5 years of agency or related experience, ideally with a background in healthcare communications.

The person in this role will support the success of a variety of healthcare clients, including pharmaceutical companies, medical device companies, patient advocacy organizations and other life science or healthcare organizations.

Responsibilities include but are not limited to :

• Help develop and execute innovative and award-winning integrated PR campaigns for major Canadian and global healthcare brands
• Contribute to account team implementation of client programs, ensuring adherence to timelines, budget and quality standards
• Build client relationships, confidence and trust (at executional level)
• Work with cross-functional team to leverage traditional media as well as influencers and digital / emerging technologies for PR programming
• Assist in developing a range of external and media materials including press releases, key message documents, pitches, social media content, etc.
• Support event and activation logistics in a variety of settings
• Develop and track meaningful KPIs to measure success of campaigns
• Assist in financial management for clients, including development of invoices, budget reconciliation and activity reports

Additional Qualifications :

• Proven ability to turn ideas into workable plans
• Can work independently and as part of a team
• Excellent oral and written business communication skills
• Exceptional judgment when working with team members, client contacts and vendors
• Commitment and dedication to the agency's success as well as individual career
• Can anticipate client and team needs
• Attention to detail and quality
• Instills confidence with clients and colleagues

Personal Attributes

• Passion for creativity, innovation and excellence in delivering quality client work
• Ability to navigate competing demands and thrive on deadlines
• Extremely organized and process driven
• Team player that is strong in managing programs and deliverables
• Knowledge of Canada's regulatory environment and experience as it relates to health-related products (PAAB, ASC, Health Canada)

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including :

• Medical
• Dental
• Vision
• RRSP (with employer match)
• Tuition Reimbursement
• Juice Money - $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• Bring Your Own Device (BYOD) - $50 monthly cell phone reimbursement
• MyDays - Flexible time off
• Short-Term Disability
• Paid Parental Leave Policy

Weber Shandwick is proud to be an Equal Opportunity / Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, colour, religion, gender, age, ethnic or national origin, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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