SCM Cloud Techno-Functional Analyst

Oracle Customer Success Services provides unmatched, tailored support that ensures your Oracle technology investments deliver the ground breaking innovation and performance your business requires to compete all while coexisting within your IT environment!

Position is for a Techno-Functional Support Analyst with a technical background in Fusion ERP Suite of SCM products responsible for providing excellence to customers in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.

The main role of a Support Analyst is to correct and resolve highly complex techno-functional problems.

The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each service incident.

Career Level - IC3

The key skills put to use daily are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction / service expertise.

It is an opportunity to work directly with Cloud and On Premise customers. This work includes :

• Advising on complex use of Oracle products
• Resolving and handling highly complex and critical customer issues
• Serve as Situation Manager on highly critical issues
• Collaborate with Management in directing resolution of critical Customer situations
• Knowledge gain and sharing - achieve knowledge transfer with teammates through Development and delivery of formal team training sessions
• Formal mentoring for promoting the technical and professional development of others
• Creation / review of Knowledge Articles

Key Experience : Must have Skills

Must have Skills

• 8+ years hands on implementation / support experience
• We are looking for Techno Functional consultant (50% Functional + 50% Technical) in Fusion Area
• Good understanding of business flows and processes
• Excellent analytical and debugging skills for problem solving
• Good written and spoken English communication skills
• At least 1 to 2 Oracle Fusion SCM implementations or Support exposure with hands on experience in 2 to 3 of the following modules

Oracle Functional Modules Experience - Any 2 to 3 of below modules

• Fusion SCM
• Fusion Procurement
• Fusion Inventory

Added advantage with below technical knowledge :

• SQL & PL / SQL
• Extract
• BI Publisher
• OTBI
• Conversion

Location : Remote within the US or Canada with 25% travel to customers

Does this sound like you? Apply today!

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Disclaimer :

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

Canada : Hiring Range from $58,100 to $126,000 CAD per annum

US : Hiring Range : from $ to $ per hour; from $70,000 to $141,300 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following :

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee / Spouse / Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off : Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position.

Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment.

Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave : 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.