front desk agent
- Education : Secondary (high) school graduation certificate
- Experience : 1 year to less than 2 years
- or equivalent experience
Tasks
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients / guests with special needs
- Contact customers to deliver requested wakeup calls
- Provide customer service
Financial benefits
- As per collective agreement
- Work Term : Permanent
- Work Language : English
- Hours : 40 hours per week
front desk agent
Education: Secondary (high) school graduation certificate.Experience: 1 year to less than 2 years.Register arriving guests and assign rooms.Process group arrivals and departures.Take, cancel and change room reservations.Provide information on hotel facilities and services.Provide general information...
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