Lounge Manager

Our mission statement is :

Happy Team. Happy Guests. Every Day.

Our management teams are the leaders in our restaurants. We are looking for applicants that excel in showing the following values :

• Hospitable
• Enthusiastic
• Efficient
• Ambitious
• Team Oriented

Prior Restaurant and Management experience is greatly preferred. But having and showing the values above is an asset.

We are specifically looking for someone with lounge experience and the desire to assist in our goals of increasing guest experience and sales in that department;

however, the responsibilities would overlap with an Assistant Manager role.

Duties of an Assistant Manager at Smitty's :

Employee Relations

• Assist with employee recruitment, promotions, hiring and dismissals
• Assist in scheduling and conducting regular employee performance reviews
• Facilitate a consistent orientation process for all employees
• Organize, support and inspire staff
• Respond to staff needs professionally and respectfully
• Develop and build team relationships

Administrative Duties

• Maintain inventory control of liquor, garnishes, bar supplies
• Provide appropriate and timely information to staff regarding promotional products and events
• Maintain accurate records related to labor sheets
• Manage cash, and conduct procedures for till count and change-over
• Attend to the ATM, bail VLT’s, balance floats
• Oversee maintenance and upkeep of equipment, supplies, facility, etc.
• Assist in all details related to banquet services / events
• Must be available to work long hours, holidays, weekends and evenings and to be on call and willing to answer your phone at all hours when problems arise

Guest Services

• Regularly monitor quality assurance as it relates to food, services and facilities
• Develop a professional, friendly relationship with internal and external customers and suppliers
• Diffuse situations with unhappy customers
• Maintain a clean and efficient appearance in lounge and restaurant

Business Development

• Establish annual goals for your role
• Maintain awareness of current trends, with an eye to being a leader in hospitality services
• Assist GM in developing and facilitating the delivery of marketing goals and action plans
• Participate in regular meetings with GM and Kitchen Manager for the purpose of trouble shooting, employee development and strategic planning
• Actively develops a business network by participating in industry associations

We look forward to hearing from you!