POSITION ACCOUNTABILITIES
- Supervise the department by establishing priorities, allocating team workloads, providing mentorship for customer service, and maintaining consistency in work
- Support initiatives to decrease costs and enhance operational processes
- Ensure adherence to Service Level Agreements (SLAs) for processing documents and requests
- Work with Train and Engine staff to resolve shift-related issues to ensure efficient train operations
- Act as a contact point for addressing issues on the production floor
POSITION REQUIREMENTS
- Post-secondary education and or at least 5 years of experience in leadership and customer service
- Competent in MS Office tools
- Effective communication, problem-solving, and capability to handle multiple tasks
- Railway experience, an asset
- Ability to perform well under pressure and handle conflict situations
WHAT CPKC HAS TO OFFER
- Flexible and competitive benefits package
- Competitive company pension plan
- Employee Share Purchase Plan
- Performance Incentive Program
- Annual Fitness Subsidy
- Part-time Studies Program
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