TechBiz Global GmbH is seeking a Level 2 Support Engineer to join our Customer Success department. As a Level 2 Support Engineer, you will play a crucial role in providing technical assistance and support to our clients, ensuring their satisfaction and success with our products.
Respond to customer inquiries and provide timely resolutions to technical issues
Collaborate with the Level 1 support team to escalate complex problems
Troubleshoot software and hardware issues to identify root causes
Document support processes and solutions for future reference
Assist in testing new product features and updates
3+ Years of advanced IT support (MSP) experience
Proficient in PowerShell / scripting.
Advanced knowledge in server, firewall and networking.
Advanced knowledge in Cloud technologies like O365, Azure, Exchange, SharePoint &Intune.
Must be a great communicator.
Organized & Consistent.
Team Player.
Process-driven individual.
Level 2 Support Engineer ( O365/Azure)
As a Level 2 Support Engineer, you will play a crucial role in providing technical assistance and support to our clients, ensuring their satisfaction and success with our products. TechBiz Global GmbH is seeking a Level 2 Support Engineer to join our Customer Success department. Collaborate with the...
Level 2 Support Engineer ( O365/Azure)
As a Level 2 Support Engineer, you will play a crucial role in providing technical assistance and support to our clients, ensuring their satisfaction and success with our products. TechBiz Global GmbH is seeking a Level 2 Support Engineer to join our Customer Success department. Collaborate with the...
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