customer service manager - automobiles

Hull Chrysler Dodge Jeep RAM
Gatineau, QC, CA
$36,5-$40 an hour
Permanent
  • Durée de l'emploi : Permanent
  • Langue de travail : Anglais ou Français
  • Heures de travail : 30 to 44 hours per week
  • Education :
  • Expérience :

Education

Bachelor's degree

Work setting

Automobile dealership

Tasks

  • Manage staff and assign duties
  • Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
  • Determine merchandise and services to be sold
  • Determine staffing requirements
  • Resolve issues that may arise, including customer requests, complaints and supply shortages
  • Conduct performance reviews
  • Supervise office and volunteer staff

Supervision

5-10 people

Computer and technology knowledge

  • Word processing software
  • Database software
  • Project management software
  • Inventory control software
  • Electronic mail
  • Spreadsheet

Security and safety

  • Criminal record check
  • Credit check

Transportation / travel information

  • Own transportation
  • Own vehicle
  • Willing to travel cross-border
  • Valid driver's licence

Work conditions and physical capabilities

  • Work under pressure
  • Attention to detail
  • Sitting
  • Combination of sitting, standing, walking

Personal suitability

  • Adaptability
  • Collaborative
  • Efficiency
  • Goal-oriented
  • Positive attitude
  • Proactive
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Team player
  • Patience
  • Ability to multitask

Screening questions

  • Are you available for shift or on-call work?
  • Are you currently legally able to work in Canada?
  • Do you have previous experience in this field of employment?
  • Do you have the above-indicated required certifications?
  • What is the highest level of study you have completed?

Experience

3 years to less than 5 years

Health benefits

Health care plan

Financial benefits

  • Bonus
  • Commission
  • Group insurance benefits

Other benefits

  • Free parking available
  • Learning / training paid by employer
  • Paid time off (volunteering or personal days)
  • Team building opportunities
  • Parking available
  • Wellness program
  • 20 hours ago
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