Senior Account Director | Personalized Content Team

WHY DEPT®?

We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today.

We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That's why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we're big enough to provide you with the best tools, global opportunities, and benefits that help you thrive.

While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world.

This role is part of our Personalized Creative team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed.

Our specialty is hyper-personalized, digital communications that change perceptions, shape new behavior's, and shift market share for our clients including eBay, Ancestry, Walmart, and more!

As Senior Account Director you will oversee the delivery of a wide variety of campaigns for eBay. You will project-manage the production process end to end and assist in leading a client services team with your global counterparts.

You will represent DEPT® to our clients, adding value to relationships beyond organizational skills doing a mixture of account management and strategic planning, not your typical suit.

This is a Full Time role located in Toronto. Ideally wants someone to be able to go in office 1-2 times a week.

DAY TO DAY

• Work in partnership with senior clients to develop annual strategies
• Oversee teams to develop brilliant digital content (creative, production)
• Lead, line-manage, motivate, and inspire your team
• Manage briefs from start-to-finish, ensuring successful delivery to deadlines across multiple campaigns
• Liaise with clients and manage expectations
• Communicate feedback to designers, copywriters and developers
• Ensure feedback requirements are met whilst protecting eBay's values / brand
• Plan and manage workloads of the team, keeping the Group Account Director and clients apprised of capacity
• Build a full understanding of eBay's business, strategies, objectives, brand, audiences and challenges, advising on the communications solution that best meets their needs, with a view to becoming their trusted adviser
• Work closely with creative and strategy teams and to have oversight of all statements of work / proposals
• Maintain a strategic overview of assigned accounts - running regular internal client-facing account reviews
• Effectively lead teams and inspire others to achieve goals through innovation, quality, and excellence
• Match project tasks with opportunities for development so that employee potential is utilized to the maximum
• Conduct performance reviews of team members and identify areas for improvement, give feedback, and recommend for promotions or salary increases
• A fast learner with a solutions-oriented mindset and strong attention to detail
• Experience delivering a broad range of multi-channel marketing communications including digital and direct
• Extremely organized and able to prioritize projects, partnering with other teams and clients to manage expectations
• Able to talk about tools and processes used for project management, in addition to creative approach or business strategy
• Ability to work under pressure and meet deadlines with ease and efficiency
• Deep understanding of production and interactive processes and experience reviewing creative
• Commercially driven with experience handling budgets and timelines
• Proven business development experience and success
• Resource management skills and ability to handle complex / sensitive issues
• Experience leading others directly and managing a team

WE OFFER :

• 15 days holiday (per annum, pro rata)
• A flexible, hybrid working policy
• Buddy Program : You will be paired with a 'Buddy' to help you through your first weeks' at DEPT®
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named 'Agency of the Year' at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global - at DEPT® you'll get the opportunity to work with clients of all sizes and across all industries.

And we celebrate all of our successes together!

• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.
• Tons of Office perks in our Toronto office! Enjoy biweekly breakfasts and lunches, tons of free snacks, and of course team events on the regular!

DEPT® is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.

DEPT® is proud to be an equal opportunity workplace that seeks to recruit, develop, nurture and retain the most talented people from a range of diverse backgrounds, skills and perspectives.

We encourage all applications irrespective of gender, race, sexual orientation, religion, age, nationality, marital status, and disability.

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do.

We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

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