Our client is a mission-focused organization revolutionizing the healthcare space. They work with government programs and are committed to DEI and workplace culture.
- Lead and direct a team of 15+ employees
- Guide admin team to deliver top service
- Hire, train, and coach team
- Manage client onboarding, eligibility, and funding
- Oversee claims, disbursement, and reconciliation
- Support resource allocation for KPIs & SLAs
- Improve processes for team efficiency
- Address escalations with solutions
- Work with leaders on client relations
- Create strategies for client issue resolution
- Set metrics and evaluate team performance
- Oversee system upgrades and updates
- Track new tech to boost productivity
Requirements
- 5+ years managing admin teams
- Bachelor’s Degree preferred
- Experience leading larger teams of 10+
- Experience in change management and analytics
- Strong communication, customer service, and problem-solving
- Skilled in Microsoft 365 suite
- CRM and contact center telephony experience a plus
- Healthcare, government, or insurance background a bonus
Benefits
- Working for an organization that is making people's lives better
- Ability to work from home with minimal in-office requirement
- Annual Bonus and Pension Plan
- Competitive Benefits Plan
- Employee Assistance Program
- Maternity Leave Top-Up
- Support for professional development
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