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Front Office Manager

Eldorado Resort
Kelowna, BC, CA
Full-time
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Our spectacular Eldorado Resort is situated right on the shores of Okanagan Lake, a few kilometers south of the William R.

Bennett bridge. Eldorado Resort consists of Hotel Eldorado, Manteo, and the Eldorado Marina, with world-class amenities including multiple outlets, gyms, indoor and outdoor pools, boardwalk, tennis courts, and a private beach.

When you've enjoyed a delicious meal on our Boardwalk or stayed in one of our rooms, you'll understand what we mean when we say Eldorado Resort is life in a postcard.

Position Summary : Reporting to the Director of Rooms, the Front Office Manager will oversee all front guest-facing operations within the rooms division, including Front Desk, Night Audit, and Bell Persons / Parking Attendants.

Additionally, will provide training and development of all front office team members, and implement standard operational procedures to ensure all roles adhere to operational standards.

Participate in leadership including leadership meetings / discussions throughout the resort. What will you be doing? You will be responsible for performing the following tasks to the highest standard : Provide leadership and guidance to the junior leaders in the department.

Encourages and builds trust, respect, and cooperation among team members. Supervises and manages day-to-day operations within the department.

The ability to ensure qualified personnel are selected, hired, and trained in all areas of responsibility. Oversee all scheduled and forecasting of hours and expenses within the front office operations in line with approved budgets.

Primary person responsible for several on-property systems and Opera Cloud PMS. Primary point of contact for guest-escalated situations at the resort.

Ensures all standards are maintained for onboarding all new front office staff. Providing feedback and reviews for all Supervisors and colleagues within the department.

Has an up-to-date and ongoing training program in place for all front desk staff. Ensure that all policies, procedures, and federal, provincial, and local laws are complied with about personnel, security, cash handling, guest relations, safety, etc.

Maintain good strong communication and relationship within different departments at the resort and within Argus as a whole.

What are we looking for? To successfully fill this role, you should demonstrate the following : Minimum 3 years experience in a leadership capacity at a resort hotel, preference will be given to applicants with prior Front Office Experience.

Preference will be given to applicants with prior experience with Opera Cloud PMS. Ability to develop and motivate staff to achieve goals and provide ongoing coaching to staff to enhance performance.

Ability to work with all employees to promote teamwork and cooperative relationships across departments. Ability to work in high pressure situations while remaining calm and taking charge.

Willingness to learn and grow in the position and open to feedback and open dialogue with you direct report and peers. Class 5 driver’s license required.

Flexible with regards to working schedule. Perks Extended Health and Dental Benefits Employee discounts on accommodations, dining and marina at our sister properties (Hotel Eldorado, Manteo Resort and Eldorado Marina, and Hampton Inn & Suites Kelowna Airport, Home2Suites) An excellent work environment, with a focus on staff recognition and teambuilding Room for growth and development Don't miss this exciting opportunity to join our Eldorado Resort family! Powered by JazzHR

7 days ago
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