Business Analyst

Job Description

We’re looking for a Business Analyst to join our Information Systems team at MBPS. In this role, you are expected to support Microsoft Azure, Kubernetes (AKS) hosted applications and APIs, while meeting service level agreements and standards.

Have the skills and knowledge for the job? Learn more about the opening below!

Key Responsibilities :

Engage appropriate partners (internal or external) to resolve operational issues, or plan IT enhancements when necessary.

Develop IT Operations processes to support technical delivery involving multiple cross functional teams.

Perform some or all the following tasks : data management, data loads, system scanning, scripting, QA automation, coordinate production releases.

Enable monitoring, logging with tools such as, New Relic, Moogsoft, Devo, Azure Diagnostics.

Configure and maintain infrastructure and networking requirements to support production environments.

Participate in vulnerability management, cyber security and disaster recovery initiatives as needed.

Qualifications :

Must be Bachelors degree holder.

At least 2 years of experience in using Azure, Kubernetes and APIs.

Amenability and readiness to work onsite and from home anytime (dependent on business need AND / OR current external environment / situation)

Amenable to work on a permanent night shift

Readiness and confidence installing, configuring, upgrading IT systems and applications in Windows / Linux based environments.

API Management, and DevOps principals and tools an asset, ie. Github, Actions, Jenkins, TeamCity, Apigee

Good organizational and problem-solving abilities that enables you to deliver forward-looking IT solutions.

Good verbal and written communication; able to effectively articulate technical vision, possibilities, and outcomes.

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.

With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States.

We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions.

At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers.

At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.

4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under 945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife / JohnHancock, we embrace our diversity. We strive to attract,developandretaina workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin,colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers toprovideequal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.

All information shared during the accommodation request process will be stored and used in a manner that is consistent withapplicable laws and Manulife / John Hancock policies.

To request a reasonable accommodation in the application process, contact .