Job Description
Call Centre Representative
Opportunity : Join a dynamic and fast-paced environment where your contributions are valued. This role offers a blend of onsite and remote work, allowing flexibility after the initial training period.
Position : Call Centre Representative
Location : Onsite for the first 3 months of training, then hybrid model (3 days onsite, 2 days remote)
Schedule : 8-hour shifts between 6am 6pm
Responsibilities :
- Provide exceptional customer service through phone, email, and chat.
- Assist customers with inquiries, orders, and product information.
- Maintain accurate records of customer interactions.
- Collaborate with team members to resolve complex issues.
- Uphold company standards and policies.
Requirements :
- Previous call center experience is preferred but not mandatory.
- Friendly, bubbly personality with excellent communication skills.
- Ability to work a flexible schedule within the hours of 6am 6pm.
- Bilingual proficiency in English and French (MTL candidates).
Benefits :
- Competitive salary with comprehensive benefits package.
- Opportunity for career growth and advancement.
- Referral program for new hires.
Join Us : If you are enthusiastic, customer-focused, and ready to make a difference, we want to hear from you.
Description du poste : Représentant du centre d'appels
Opportunité : Rejoignez un environnement dynamique et rapide où vos contributions sont valorisées. Ce rôle offre un mélange de travail sur site et à distance, permettant une flexibilité après la période de formation initiale.
Poste : Représentant du centre d'appels
Lieu : Sur site pour les 3 premiers mois de formation, puis modèle hybride (3 jours sur site, 2 jours à distance)
Horaire : Quarts de travail de 8 heures entre 6h et 18h
Responsabilités :
- Fournir un service client exceptionnel par téléphone, email et chat.
- Aider les clients avec leurs demandes, commandes et informations sur les produits.
- Maintenir des dossiers précis des interactions avec les clients.
- Collaborer avec les membres de l'équipe pour résoudre des problèmes complexes.
- Respecter les normes et politiques de l'entreprise.
Exigences :
- Une expérience préalable en centre d'appels est préférée mais pas obligatoire.
- Personnalité amicale et pétillante avec d'excellentes compétences en communication.
- Capacité à travailler un horaire flexible entre 6h et 18h.
- Maîtrise bilingue en anglais et en français (candidats MTL).
Avantages :
- Salaire compétitif avec un ensemble complet d'avantages sociaux.
- Opportunité de croissance et d'avancement professionnel.
- Programme de parrainage pour les nouvelles recrues.
Rejoignez-nous : Si vous êtes enthousiaste, axé sur le client et prêt à faire une différence, nous voulons vous entendre.
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