Customer Service Representative

Company Description

Salary starting at 58k and + depending on experience!*

Schedule from Monday to Friday 8am to 5pm OR 9am to 6pm

Pave your career at Techo-Bloc :

We are entrepreneurial and innovators at heart who love to roll up our sleeves, jump right in and get things done. We boast 9 cutting-edge manufacturing facilities, 13+ distribution centers, and a dynamic team of over 900 employees located across 20+ locations in North America.

We have ambitious growth plans and a restless pursuit of excellence. We live to create, and we invest in great ideas. We take pride in offering a collaborative, inclusive and positive working environment.

Career Growth and Recognition :

At Techo-Bloc, we're career builders. Explore advancement opportunities through our well-defined career paths by department.

Your success is our shared responsibility, supported by a culture that values your unique contributions.

Performance-Driven Rewards :

Experience the direct impact of your efforts with competitive performance-based bonuses. Join a passionate, driven team that collaborates seamlessly to achieve remarkable results.

Collaborative Company Culture :

Ditch the silos and join us in driving innovation and excellence together. We support and care about each other’s success! Experience a vibrant culture with 5-star ratings from most of our employees.

Leave egos at the door as we engage in activities like brainstorming sessions, lively BBQs, and festive parties, fostering a strong sense of community and belonging.

Perks and Benefits :

• RRSP with employer contribution
• 24 / 7 telemedicine & Employee Assistance Program (EAP)
• Inhouse leadership development and coaching
• Training & Development Programs
• Flexible work arrangements
• Considerable referral bonuses
• Discounts on Techo-Bloc’s products
• Healthy snack-filled kitchens
• Techo-Bloc branded swag
• Free parking
• Employee Recognition Events
• English and French courses available as needed

Job Description

We are seeking a dynamic and results oriented new player who will strive to meet our customer needs to make every client feel valued.

You will manage our customer order inquiries from our distribution centers alongside a team of dedicated and professional bilingual Specialists.

Here is a snapshot of your day-to-day :

• Process customer purchase orders received via telephone, email, fax and online ordering, for both Canadian and American markets;
• Analyze customers orders and accounts to propose the optimal solution to make them save time and money;
• Manage inventory transactions and logistic requests utilizing various software systems and tools;
• Respond to inquiries from our customers and our sales team on product availability and recommend alternatives and solutions based on their needs;
• Follow up with our customers on past due orders that have not been picked up;
• Work with the sales and marketing team, to coordinate product pick-up and delivery dates to our customers.

A day in the life

As a Customer Order Coordinator, your day starts making yourself available for incoming calls. Typically, phone calls from our dealer network represent up to 20% of a typical work day.

The remaining inquiries are tickets that are submitted via email to our team to be handled on a first in first out base.

The more you move into your day, the more you collaborate with your internal partners : Transport, Distribution, Production and Sales (just to name a few).

This helps grow your knowledge of our internal processes, products and ultimately helps set up future career growth in the company.

Downtime during the day is used to grab a coffee but more importantly to use our knowledge of ERPs and Microsoft Suite to improve our internal and external processes!

Qualifications

• Strong customer service skills with a passion for service and ownership of every customer interaction;
• Excellent problem-solving skills, a positive attitude, and attention to detail;
• Excellent bilingualism (French and English), both spoken and written (English is required to serve our clients in the United States);
• Ability to multitask, coordinate, prioritize, and follow up within given deadlines;
• Proficiency in Microsoft Office Excel and Word;
• Self-motivation, initiative, and a quick learning ability;
• Knowledge of inventory transaction and logistics systems and software (e.g., Microsoft Dynamics AX) will be considered an asset.

Additional Information

We thank all applicants for their interest; however, only successful applicants will be contacted.