technical support representative

• Work Term : Permanent
• Work Language : English
• Hours : 37.5 hours per week
• Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Experience : Will train
• or equivalent experience

Work setting

• Help desk
• Consulting firm
• General office
• Server farm
• School or educational institution / establishment
• Video production company
• Recording studio
• Motion picture production company
• Various locations
• Radio station or network
• Television network and / or station

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Set up and operate mobile camera platforms, microphone booms and lighting equipment
• Set up equipment
• Detect and repair mechanical and electrical problems
• Change and install an electronic control panel using automated equipment

Supervision

1 to 2 people

Computer and technology knowledge

• Linux
• Device drivers
• Networking software
• Networking hardware
• Networking security
• Extranet
• Intranet
• Internet
• Servers
• Desktop applications
• File management software
• Security software
• Multimedia software
• Word processing software
• Presentation software
• Mail server software
• Communication software
• Mac OS
• MS Office
• MS Windows
• SharePoint
• Spreadsheet
• TCP / IP
• Wireless networks
• MS Excel
• MS Word
• MS Outlook

Security and safety

• Bondable
• Basic security clearance
• Criminal record check
• Driver's validity licence check

Transportation / travel information

• Willing to travel
• Valid driver's licence
• Travel expenses paid by employer

Work conditions and physical capabilities

• Work under pressure
• Tight deadlines
• Manual dexterity
• Attention to detail
• Ability to distinguish between colours
• Sound discrimination
• Sitting
• Combination of sitting, standing, walking
• Bending, crouching, kneeling

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty
• Reliability

Screening questions

• Are you currently a student?
• Are you currently legally able to work in Canada?
• Are you willing to relocate for this position?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?
• Do you have the above-indicated required certifications?
• What is the highest level of study you have completed?

Health benefits

Health care plan

Financial benefits

Mileage paid

Other benefits

• Free parking available
• Learning / training paid by employer
1 day ago