Assistant Facilities Manager - Nepean, ON

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.

We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.

Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

In this role, you will assist the Facility Manager in the delivery of services to operate and maintain the property including customer / client services, financial management, facility maintenance, procurement, and supplier management.

Develop client relationships with key representatives in supporting client’s corporate real estate goals and objectives.

WHAT YOU’LL DO

• Using industry and client best practices, plans, schedules, coordinates and assigned all frequency and work type maintenance activities for group or team of responsibility
• Communicate KPI and SLA requirements to in a timely way and partner to identify service delivery improvements and savings;

manage third-party contractors / vendors with respect to work order completion

• Oversee daily work order review; follow up on work orders to ensure successful service delivery and customer experience
• Ensure appropriate and prompt follow up with customers, technicians, and vendors
• Interface with Vendors including providing direction / information to vendors, facilities staff and service providers as required to ensure excellent coordination / execution of work within client environment with minimal disruption.

Provide Vendor Coaching on Corrigo

• Manage operations to mitigate operational risk
• Responsible for overall integrity of the CMMS (Corrigo) and assuming responsibility for supporting the account team, overseeing proper system use and configuration to meet internal and client objectives
• Ensure client satisfaction at all levels in the organization, and demonstrate leadership, responsiveness, and creativity.
• Maintain client satisfaction with delivery of Facility Management services and support programs to increase customer satisfaction.
• Demonstrate strong collaboration and teamwork within the account team by driving the development and implementation of IFM best practices and innovations.
• Ensure Safety First culture is executed at workplace.
• Work together, lead by example, be a team player and collaborate with Facilities Manager, Engineering team and co-workers.

WHAT WE’RE LOOKING FOR

• 3-4+ years’ experience with facilities management and managing CMMS / work order applications
• Understanding of building maintenance and mechanical systems; will work closely with engineering team on facility upkeep
• Superior customer service skills and a strong orientation to provide exceptional JLL customer experience
• Proficient in MS Office, and possess strong written, verbal and people skills
• Must be proficient at Excel Spreadsheets and have capability of customizing administrative reports

WHAT’S IN IT FOR YOU

• Join an industry leader and shape the future of commercial real estate
• A supportive, caring and diverse work environment designed for your growth and well-being

Location : On-site Nepean, ON

On-site Nepean, ON

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

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