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Service Advisor

Service Advisor

Robert HalfVancouver, BC
30+ days ago
Salary
CA$80,000.00–CA$90,000.00 yearly
Job type
  • Permanent
  • Quick Apply
Job description

The Service Advisor is responsible for overseeing the company’s service department, managing after-sales relationships, ensuring efficient service delivery and maintaining high customer satisfaction levels by setting service standards, leading a team of service technicians, resolving customer complaints and continuously improving service processes; essentially acting as the primary link between the company and its after-sales clients to provide service and repairs to meet customer expectations.

Key responsibilities :

  • Team Management :

Lead a team of service technicians, assigning tasks, monitoring performance, and providing feedback to optimize service quality.

  • Customer Relationship Management :

    • Build and maintain strong customer relationships by addressing inquiries, resolving complaints, and proactively identifying customer needs.

  • Quotations :

    • Provide estimates and quotations to new and existing customers for service jobs and small installation jobs which includes visits to customer sites.

  • Prioritizing Service Levels :

    • Ensure service delivery is prioritized based on customer status. Escalate service on high-value customers as necessary.

  • Quality Control :

    • Develop and implement service standards, procedures, and quality control measures to guarantee consistent service delivery.

  • Ongoing Service Improvement :

    • Identify opportunities to streamline service operations, improve efficiency and reduce costs.

    Soft skills :

  • Excellent communication and interpersonal skills
  • Strong leadership and motivational abilities
  • Problem-solving and analytical skills
  • Customer-centric approach
  • Ability to manage multiple priorities and deadlines
  • Strong organizational and time management skills
  • Proficiency in relevant customer service software and tools

    • Proficient with the following computer related tools :

  • MS Word, Excel, Outlook
  • Dropbox, Google Drive or similar file sharing software
  • ConnectWise or similar technology management software

    • Other specialized skills :

  • Able to read and understand construction drawings
  • Understand integrated security systems such as electronic access control, CCTV and intercom systems
  • Understand telecommunications systems such as voice and data networks and other low voltage systems

    • Please refer to job order number 05060-0013169080

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. All applicants applying for Canadian job openings must be authorized to work in Canada.

    Only job postings for jobs located in Quebec appear in French.

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    Service Advisor • Vancouver, BC