Retail Floor Team Member

Responsibilities : Departmental Duties

Departmental Duties

• Greet customers in a professional and enthusiastic manner.
• Determine customer needs, offer recommendations of product on hand, and inform them of store promotions and events.
• Answer customer inquiries and solve customer complaints in a timely manner.
• Achieve store sales goals by providing sound customer experience.
• Accurately handle all register transactions including exchanges, refunds, cancellations, tax exemption, etc.
• Securely handle store funds.
• Ensure that register areas and the retail floor are stocked at all time.
• Promote a positive shopping experience by ensuring the store remains visually appealing through properly displaying merchandise.
• Check fitting rooms and place unwanted merchandise to racks as defined by sorting standards.
• Ensure that all store opening and closing duties are performed.

Health and Safety

• Ensure that all register areas, the retail floor, fitting rooms and washrooms are kept in an organized and clean manner in accordance to company housekeeping standards.
• Take precautionary measures and follow company guidelines against external and internal theft.
• Maintain a safe workplace by identifying and properly removing any hazards and reporting hazards to management and the Joint Health and Safety Committee.
• Immediately report employee or customer accidents to management.

Other Duties

• Answer On-Site Donations door to receive donations from customers; assisting customers with moving / unloading product when necessary.
• Effectively handle all incoming phone calls by providing required information or transferring calls.
• Roll racks as needed from fitting room and processing department to retail floor.
• Maintain professionalism while communicating with peers, managers, customers and while using the store intercom system.
• Assist management with the preparation and execution of sale days.
• Perform additional job-related duties as requested by management.

Experience :

• 1+ years of experience working in retail.
• Previous work in a thrift retail environment is considered an asset.

Core Competencies :

• Sales Oriented- Engage with customers while utilizing in-depth knowledge of stock on hand to help assist with shopping needs.
• Basic Math and Money Handling- Properly facilitate all register transactions.
• Problem Solving- Troubleshoot customer issues or complaints with little to no assistance from management.
• Communication Skills- Interactions with customers are enthusiastic, polite, professional, and informative.
• Collaboration- Must work well independently and as part of a team.

Physical Requirements :

• Ability to stand and walk for the duration of shift.
• Constant bending, reaching, and using hands for repetitive actions.
• Lifting and carrying items up to 50lbs without assistance throughout shift.
• Pushing and pulling merchandise containers on wheels weighing up to 500lbs.

Work Environment :

• Exposure to dust all designated shift.
• Exposure to periodic temperature fluctuations and noise levels.
• Candidates required to have open availability
• Interaction with customers, clients, and the public at large.
30+ days ago