Job Description
What is the opportunity? RBC Direct Investing is RBC’s online retail brokerage offering industry-leading tools and research to help clients pick the right investments, place trades quickly and track how they are doing.
As Senior Manager, Engagement Strategy, you will be accountable for developing insights and proposals to improve our client's level of engagement with the product and achieve key business targets.
You will own from forecasting to actuals - the engagement metrics across pre-authorized contribution rates, account cross-sell, Monthly / Daily Active Users on the platform, all with the goal of optimizing client lifetime value. What will you do?
Develop a data-driven understanding of client behaviours associated with engagement priorities as well as product usage patterns
Lead deep dive analytics on key strategic questions relating to client engagement
Transform data into strategic insights for decision making, by both participating and driving programs from initiation to completion to ensure actionable insights are implemented
Drive revenue growth through business planning, and being accountable for P&L outcomes for the Direct Investing Engagement portfolio
Partnering with stakeholders, deliver solutions to address client needs, close product gaps and continuously improve the client experience
Report regularly to senior management on P&L outcomes of the Engagement portfolio, including campaigns and tactics, recent market trends, and key opportunities and risks
What do you need to succeed? Must-have :
Undergraduate degree in business, finance, or related discipline
3+ years of relevant experience managing P&L outcomes, leading initiatives or developing and delivering on strategy
A critical thinking, analytical mindset with a data-led approach to decision making
Strong communication, negotiation and people skills
Strong understanding of financial services economics and P&L drivers
Strong ability to deliver in both small team settings and across large matrix organizations
Nice to have :
Experience in the securities industry, particularly at a self-directed brokerage
Proficiency with SQL, Python, R, or other equivalent analytical tools
Experience with applied statistics - such as distribution analysis and statistical significance
Deep curiosity about data, processes, and client behaviour
Experience with analytics for a digital product
What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.
We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Job Skills Actionable Insights, Commercial Acumen, Critical Thinking, Digital Analytics, Group Problem Solving, Interpersonal Relationship Management, Product Services, Strategy Development, Taking Initiative Additional Job Details
Address :
RBC WATERPARK PLACE, 88 QUEENS QUAY W : TORONTO
City : TORONTO
TORONTO
Country : Canada
Canada
Work hours / week : 37.5
37.5
Employment Type : Full time
Full time
Platform :
Personal and Commercial Banking
Job Type : Regular
Regular
Pay Type : Salaried
Salaried
Posted Date : 2024-05-28
2024-05-28
Application Deadline :
2024-06-11
I nclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.
We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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